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ChimeTech Lead Manager, Human Agent Tooling
Chime, a financial technology enterprise rather than a bank, is seeking a hands-on Tech Lead Manager to direct the Human Agent Tooling group within its Trust…
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About This Role
Chime, a financial technology enterprise rather than a bank, is seeking a hands-on Tech Lead Manager to direct the Human Agent Tooling group within its Trust & Safety division. In this position, you will guide a small crew of three to five engineers, mentor talent, establish hiring standards, and manage operational execution while actively writing production code alongside your peers. The group creates software utilized by support agents to quickly…
Job Description
Chime, a financial technology enterprise rather than a bank, is seeking a hands-on Tech Lead Manager to direct the Human Agent Tooling group within its Trust & Safety division. In this position, you will guide a small crew of three to five engineers, mentor talent, establish hiring standards, and manage operational execution while actively writing production code alongside your peers. The group creates software utilized by support agents to quickly comprehend member needs, execute actions, and resolve problems securely, encompassing agent workspaces, case management instruments, real-time context displays, and access controls. You will assist in modernizing this framework while collaborating closely with product managers, operations personnel, and support agents to streamline human interactions. This opportunity suits an experienced engineering professional who enjoys balancing technical system design with people management in a fast-paced environment. Chime operates as an equal opportunity employer and maintains an on-site working policy requiring attendance four days a week with Fridays permitted from home for nearby staff.
Responsibilities
- Guide and mentor a squad of three to five engineers while setting hiring standards
- Write and ship production code alongside team members
- Drive technical design and architectural choices for Trust and Safety platforms
- Lead multiple concurrent projects and balance individual ownership with broader team support
- Develop and maintain robust, low-latency APIs and backend services
- Partner with data engineers, analysts, and product managers to release member-protection features
- Enhance platform reliability and performance through system architecture, observability, and automation
- Participate in an on-call rotation which may involve responding to incidents outside regular hours
- Advance machine learning integration, policy lifecycle, and experimentation capabilities
Requirements
- Minimum of five years of software development experience in a production setting at scale
- Prior technical leadership experience on complex projects, coordinating execution and architectural decisions
- Demonstrated experience utilizing Ruby on Rails or comparable frameworks
- Familiarity with transactional databases and caching systems
- Solid grasp of architectural patterns for large-scale web applications
Qualifications
- Prior background working within early-stage or fast-paced environments
Core Skills
Benefits
- Base salary range starting at $187,000 and reaching up to $259,000
- Eligibility for a performance bonus and a competitive equity package
- Comprehensive health, financial, and wellbeing coverage
- Generous vacation policy and company-wide paid days off
- Up to 22 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents
- Annual wellness stipend for eligible expenses
- Subsidized commuter benefits and backup child, elder, and pet care support
- Access to family planning reimbursement
- One percent of time off provided to support local community organizations
Frequently Asked Questions
What is the salary range for this role?
The base salary begins at $187,000 and goes up to $259,000, with potential adjustments based on location, skills, qualifications, and experience. Full-time employees are also eligible for bonuses, equity packages, and benefits.
What is the remote work policy for this position?
This is an on-site position. The work policy requires four days a week in the office and working from home on Fridays for employees near a Chime office.
What are the primary experience requirements?
Candidates must have at least five years of production software development experience at scale, previous technical leadership experience on complex projects, proficiency with Ruby on Rails or similar frameworks, and knowledge of transactional databases and caching systems.
Does the position require an on-call rotation?
Yes, engineers in this role are required to participate in an on-call rotation, which may include responding to incidents outside of regular working hours when necessary.
Sample Interview Questions
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