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ChimeSoftware Engineer, Support Foundations
Chime is seeking a Software Engineer for its Support Foundations team to help construct and maintain the infrastructure driving member assistance interactions. Operating as a financial…
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About This Role
Chime is seeking a Software Engineer for its Support Foundations team to help construct and maintain the infrastructure driving member assistance interactions. Operating as a financial technology company rather than a traditional bank, Chime builds intuitive user tools designed to empower members in managing their finances and progressing toward their economic goals. In this role, you will help rebuild the core support platform from the ground up, modernizing contact center…
Job Description
Chime is seeking a Software Engineer for its Support Foundations team to help construct and maintain the infrastructure driving member assistance interactions. Operating as a financial technology company rather than a traditional bank, Chime builds intuitive user tools designed to empower members in managing their finances and progressing toward their economic goals. In this role, you will help rebuild the core support platform from the ground up, modernizing contact center infrastructure and creating artificial intelligence-driven self-service tools, real-time summarization features, and robust data pipelines.
This position suits backend software engineers who enjoy tackling complex, multi-domain technical hurdles while balancing autonomy with cooperative teamwork. Team members collaborate closely with Product, Conversational Design, and Operations groups to improve member satisfaction metrics and routing accuracy. Responsibilities span designing resilient backend systems, establishing system monitoring, building application programming interfaces alongside mobile developers, and participating in an on-call rotation that may require addressing incidents outside of standard business hours.
Responsibilities
- Build and own contact center systems handling voice calls, live chat, and agent routing
- Develop conversational workflows integrating large language models for real-time customer issue resolution
- Ship real-time interaction summarization features to decrease agent workload and boost conversation quality
- Design onboarding and skill-assignment architectures for support agents
- Create interactive voice response and member authentication phone flows
- Construct data pipelines and models to monitor routing quality, resolution rates, and platform health
- Write clean, tested backend code while occasionally assisting with frontend or mobile features
- Implement monitoring and dashboards to detect issues proactively
- Participate in an on-call rotation requiring off-hours incident response when necessary
Requirements
- Minimum of 3 years of software development experience within a production scale environment
- Experience utilizing Ruby on Rails or similar frameworks
- Background working with transactional databases and caching systems
- Familiarity with architectural patterns found in high-scale, large web applications
Qualifications
- Prior start-up experience
Core Skills
Benefits
- Backup child, elder, and pet care along with subsidized commuter benefits for eligible staff
- Comprehensive health, financial, and wellbeing coverage
- Generous vacation policy and company-paid days off
- Allocation of 1% of working time to support local community organizations
- Annual wellness stipend
- Up to 22 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents
- Access to family planning reimbursement
Frequently Asked Questions
Is this position remote?
Yes, this role is listed with a remote employment type, though Chime also maintains an in-office work policy for individuals located near company offices.
What is the salary range for this Software Engineer role?
The base salary offered ranges from $133,000 to $184,000 USD, with potential for bonuses, competitive equity, and benefits depending on location and experience.
What experience level is required to apply?
Applicants must have at least 3 years of software development experience in a production environment at scale, along with experience using Ruby on Rails or comparable frameworks.
Does the role involve an on-call schedule?
Yes, engineers in this position are required to join an on-call rotation, which may involve responding to incidents outside of regular working hours.
Sample Interview Questions
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