Remote opportunity at
ChimeFull-Stack Engineer, Human Agent Tooling
Chime is hiring a Full-Stack Engineer for its Human Agent Tooling group to develop applications utilized by customer support specialists. This organization creates systems that present…
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About This Role
Chime is hiring a Full-Stack Engineer for its Human Agent Tooling group to develop applications utilized by customer support specialists. This organization creates systems that present client context in real time, manage support cases, and enforce account permissions so service representatives can assist users efficiently and safely. The engineering group collaborates closely with product managers, operations staff, and support agents to modernize the representative workspace and improve platform connectivity. This…
Job Description
Chime is hiring a Full-Stack Engineer for its Human Agent Tooling group to develop applications utilized by customer support specialists. This organization creates systems that present client context in real time, manage support cases, and enforce account permissions so service representatives can assist users efficiently and safely. The engineering group collaborates closely with product managers, operations staff, and support agents to modernize the representative workspace and improve platform connectivity.
This position is suited for a software developer interested in building maintainable features, establishing robust logging and monitoring, and connecting internal systems. The platform focuses on minimizing errors during sensitive account operations and reducing issue resolution times. Chime operates as a financial technology enterprise rather than a traditional banking institution, providing digital money management solutions aimed at helping customers reach their financial targets.
The role operates on a remote basis while offering compensation ranging from $117,000 to $162,000 USD in base salary, supplemented by potential bonuses, equity grants, and comprehensive health and wellness benefits. Team members are encouraged to embrace an owner mindset, contribute diverse perspectives, and help millions of users navigate their financial journeys through reliable technical solutions.
Responsibilities
- Develop features for the agent workspace to display customer context and handle support cases
- Build backend systems that aggregate and surface user data for representatives
- Implement permissions and guardrails governing actions performed on member accounts
- Establish integrations connecting agent software with other internal platforms
- Incorporate logging, monitoring, and performance dashboards into the infrastructure
Requirements
- Around one year or more of professional software engineering experience, or equivalent background via projects, internships, or computer science foundations
- Familiarity with relational or other databases
- Readiness to work with Ruby on Rails or a similar web framework
Core Skills
Benefits
- Comprehensive medical, financial, and wellbeing coverage
- Generous vacation time alongside paid company holidays
- Paid parental leave providing up to 22 weeks for birthing parents and 12 weeks for non-birthing parents
- Annual wellness stipend for eligible health-related costs
- Subsidized commuter support and backup care assistance for children, elders, and pets
- Access to family planning reimbursement and charitable time off programs
Frequently Asked Questions
What is the location policy for this role?
This position is designated as remote.
What is the salary range for the Full-Stack Engineer position?
The base salary ranges from $117,000 to $162,000 USD, with potential for bonuses, equity, and benefits.
What level of experience is required to apply?
Candidates need roughly one year or more of professional development experience, or equivalent background through internships, projects, or a strong computer science foundation.
Does the posting specify application deadlines or start dates?
The job posting does not specify application deadlines or start dates.
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