Technical Account Manager

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Role Snapshot

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Remote from

Austin

Salary

Undisclosed

Department

General

Employment

Full-time

Experience

Not specified

Published16d ago

Listing Views17

Applications0

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About This Role

Figma is an organization building a collaborative platform designed to streamline brainstorming, prototyping, code translation, and real-time teamwork. The company is hiring a full-time Technical Account Manager to function as a strategic advisor for major enterprise clients. This position focuses on minimizing technical risks, speeding up product adoption, and securing long-term account growth. In this capacity, you will collaborate closely with internal product, customer experience, and sales divisions. Your core…

Job Description

In this capacity, you will collaborate closely with internal product, customer experience, and sales divisions. Your core objective is to help large organizations successfully deploy advanced features, such as APIs, identity management systems, integrations, and extensibility options. You will also guide clients through AI-powered implementations, developer workflows like Dev Mode, and platform extensibility initiatives.

This opportunity is well-suited for professionals experienced in technical consulting, solutions engineering, or enterprise client success who excel at translating complex technical topics into business value. You will engage with both technical practitioners and executive sponsors to deliver structured evaluations, technical workshops, and prescriptive enablement guidance.

Figma offers an equitable compensation structure alongside comprehensive healthcare coverage, retirement plans with corporate contributions, flexible paid time off, and parental support. Additional provisions include wellness resources, lifestyle spending accounts, internet and mobile phone reimbursements, and company recharge days. The employer maintains an equal opportunity workplace committed to diversity and accessibility accommodations throughout the hiring process.

Responsibilities

Act as a strategic technical advisor helping enterprise clients adopt and scale the platform according to their business objectives.
Run structured technical evaluations of client environments to pinpoint gaps, mitigate risks, and supply clear deployment recommendations.
Direct clients through enterprise application programming interface utilization and system integrations to broaden platform capabilities.
Work alongside developer units to enhance design-to-code processes, Dev Mode adoption, and emerging platform capabilities.
Host technical training sessions and workshops to build customer proficiency with advanced platform tools.
Coordinate cross-functionally with sales, product, and customer experience units to deliver unified technical support.
Identify technical opportunities that foster renewals, account expansion, and sustained growth.
Cultivate strong connections with technical stakeholders and executive sponsors by communicating technical concepts as business value.

Requirements

Minimum of 5 years of professional background in technical account management, solutions engineering, enterprise customer success, or a related advisory function at a SaaS organization.
Demonstrated knowledge of enterprise architecture, application programming interfaces, system integrations, development frameworks, and identity management frameworks.
Practical experience consulting on or deploying artificial intelligence solutions within enterprise settings, including architectural evaluation and governance needs.
Exceptional verbal and written communication skills to effectively engage technical and non-technical stakeholders.
A consultative approach with the ability to manage multiple stakeholders within complex client structures.

Qualifications

Familiarity with Figma or alternative design and developer collaboration platforms.
Knowledge of tailoring artificial intelligence output utilizing guidelines and skills to enhance context for model context protocol servers and large language models.
Background in frontend engineering or familiarity with design-to-code workflows.
Prior history delivering technical workshops, enablement sessions, or advisory services.

Core Skills

AWS Communication Sales Figma

Benefits

Equity in the company
Health, dental, and vision insurance coverage
Retirement plans featuring company contributions
Parental leave along with family and reproductive planning support
Mental health and wellness programs
Paid time off, including employer-provided flexible paid time off and sick leave for exempt staff
Cell phone and home internet stipends
Lifestyle spending accounts
Company recharge days

Frequently Asked Questions

What is the employment type for this position?

This is a full-time role.

What is the location and remote policy for this job?

The position is based in Austin, with the posting noting it can be held from one of the company's US hubs or remotely in the United States, though new hires are required to attend in-person onboarding.

What salary does Figma offer for this role?

The annual base salary range is $140,000 to $296,000 USD, with exact compensation determined by individual qualifications, interview performance, market demands, and work location.

How can I apply or request accommodations?

You can apply directly through the posting, and if you require accessibility accommodations for the application or interview process, you can reach out to accommodations-ext@figma.com.