Remote opportunity at
TwilioPrincipal PR Manager
Twilio is hiring a Principal PR Manager to join its Corporate Communications group on a full-time, remote basis. Please note that applicants residing in San Francisco,…
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About This Role
Twilio is hiring a Principal PR Manager to join its Corporate Communications group on a full-time, remote basis. Please note that applicants residing in San Francisco, Oakland, San Jose, or their surrounding areas are ineligible for this position. The company develops innovative software solutions and cloud tools that help hundreds of thousands of businesses build personalized customer interactions. In this strategic position, the professional will shape and share the organization's…
Job Description
Twilio is hiring a Principal PR Manager to join its Corporate Communications group on a full-time, remote basis. Please note that applicants residing in San Francisco, Oakland, San Jose, or their surrounding areas are ineligible for this position. The company develops innovative software solutions and cloud tools that help hundreds of thousands of businesses build personalized customer interactions. In this strategic position, the professional will shape and share the organization's story with the press, analysts, customers, and internal staff.
This role suits an experienced communications expert who can design impactful media campaigns without relying solely on traditional hard news. The selected candidate will direct public relations for employer branding, partner ecosystems, customer success stories, and social impact initiatives. Additionally, the individual will manage external messaging for executive leadership, support quarterly financial reporting, and collaborate closely with external agencies as well as internal teams like Legal and Human Resources. The position requires approximately twenty percent travel for team off-sites, customer meetings, and in-person gatherings.
Responsibilities
- Manage public relations initiatives to highlight organizational culture and position the company as an attractive workplace
- Design and implement external messaging strategies for the Chief Administrative Officer, encompassing media appearances, thought leadership, and speaking engagements
- Partner with marketing personnel to identify and pitch compelling customer and partner success stories to journalists
- Collaborate with the Chief Social Impact Officer to secure media attention for global community projects using the company platform
- Assist Investor Relations during quarterly financial reporting, corporate acquisitions, and investment announcements
- Drive proactive media outreach and lead public relations campaigns alongside cross-functional colleagues and external agencies
Requirements
- Minimum of ten years of professional background in corporate communications, public relations, or executive messaging, preferably within enterprise technology or high-growth sectors
- Demonstrated ability to secure media placements in major business and technology publications
- Track record of advising C-suite executives during high-stakes situations
- Advanced writing, editing, and storytelling skills to capture an executive voice authentically
- Familiarity with financial communications and strong business acumen, ideally gained at a publicly traded firm
- Strategic planning abilities coupled with tactical execution precision
- Exceptional organizational skills to manage concurrent priorities under tight deadlines
Qualifications
- Interest in leveraging artificial intelligence tools to build innovative workflows and transform public relations practices
- Understanding of cloud communications, application programming interfaces, data platforms, and customer engagement markets
- Experience managing executive social media profiles like LinkedIn
- Background working in both in-house settings and fast-paced agency environments
Core Skills
Benefits
- Competitive pay rates and equity plan participation
- Corporate bonus plan eligibility
- Comprehensive healthcare insurance
- Retirement savings program options
- Paid time off, sick time, and parental leave
Frequently Asked Questions
Is this position remote?
Yes, the role is remote, though candidates based in San Francisco, Oakland, San Jose, or surrounding areas are not eligible to apply. The position also anticipates about 20 percent travel for in-person gatherings and meetings.
What experience is required for this role?
Applicants must have at least ten years of public relations, corporate communications, or executive communications experience, preferably in an enterprise technology setting. Strong media relations skills and a track record of advising C-suite leaders are also required.
What salary does Twilio offer for this position?
Exact salary details are not stated generally, but estimated pay ranges for specific regions are provided for candidates in states such as Colorado, New York, and California, alongside potential eligibility for an equity and corporate bonus plan.
How long will applications be accepted?
The posting states that applications are intended to be accepted until October 31, 2026, though this timeline may change depending on business needs.
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