Remote opportunity at
InstacartData Analyst, Platform Excellence Ops Analytics
Instacart operates an online grocery platform connecting customers, retailers, and shoppers for delivery services. The company is hiring a Data Analyst, Platform Excellence Ops Analytics to…
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About This Role
Instacart operates an online grocery platform connecting customers, retailers, and shoppers for delivery services. The company is hiring a Data Analyst, Platform Excellence Ops Analytics to join its Marketplace and Retailer Pillar remotely on a full-time basis. This position sits within the Platform Excellence Operations team, focusing on fulfillment quality metrics such as order cancellations, reschedules, and delivery timeliness. The role suits analytical professionals who enjoy diagnosing operational defects, building…
Job Description
Instacart operates an online grocery platform connecting customers, retailers, and shoppers for delivery services. The company is hiring a Data Analyst, Platform Excellence Ops Analytics to join its Marketplace and Retailer Pillar remotely on a full-time basis.
This position sits within the Platform Excellence Operations team, focusing on fulfillment quality metrics such as order cancellations, reschedules, and delivery timeliness. The role suits analytical professionals who enjoy diagnosing operational defects, building proactive monitoring systems, and delivering data-driven recommendations to improve marketplace experiences.
The selected candidate will independently execute analytical plans to uncover root causes of performance outliers, support ad-hoc retailer analyses, and assess the impact of new product launches. Responsibilities include building dashboards to streamline problem diagnosis, creating visual insight presentations for cross-functional technical and business stakeholders, and proposing process improvements.
Instacart follows a Flex First remote work model, allowing employees to choose their workspace while occasionally connecting through local events. Compensation for the role varies by geographic location and experience level.
Responsibilities
- Build dashboards and processes to monitor retailer performance and support new retailer launches
- Track and analyze performance outliers and metrics fluctuations to identify root causes and corrective actions
- Analyze large datasets regarding retailer fulfillment quality to generate business insights
- Execute independent analytical plans to understand and reduce fulfillment quality issues
- Support ad-hoc retailer analyses, launch impact assessments, and retailer escalations
- Create and deliver insight presentations to cross-functional audiences with data-backed recommendations
Requirements
- At least 1 year of experience in a data analytics role such as data science, corporate strategy, business intelligence, or consulting
- Experience analyzing and visualizing large datasets
- Advanced proficiency in SQL and Excel or Google Sheets
- Ability to aggregate and synthesize large amounts of data using micro and macro fulfillment metrics
- Strong problem-solving skills with attention to detail for detecting performance anomalies
- Proficiency in PowerPoint or Google Slides
- Ability to work independently with a strong sense of ownership
Qualifications
- Experience working in a consumer marketplace or logistics business
- Familiarity with Snowflake or similar data warehouses, GitHub, and Jira
- Experience with visualization tools including Mode or Tableau
- Experience collaborating directly with product and engineering teams on scalable process solutions
- Experience using AI tools for analytics, data validation, and reproducibility
Core Skills
Benefits
- New hire equity grant and annual refresh grants
- Market-competitive compensation dependent on permanent work location
- Flex First remote work policy allowing work from home, an office, or other locations
Frequently Asked Questions
What is the employment type and location for this role?
This is a full-time, remote position operating under Instacart's Flex First work policy.
What experience is required to apply?
Candidates must have at least one year of experience in a data analytics-related role, along with advanced proficiency in SQL and Excel or Google Sheets.
What is the salary range for the Data Analyst position?
Base pay depends on the candidate's permanent location. For example, the range is $113,000 to $119,500 USD in CA, NY, CT, and NJ, $109,000 to $115,000 USD in WA, $104,000 to $110,000 USD in several other specified states, and $95,000 to $100,000 USD for all other states.
Are equity grants included with this position?
Yes, this role is eligible for a new hire equity grant as well as annual refresh grants.
Sample Interview Questions
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