Remote opportunity at
InstacartBilling Operations Lead
Instacart is an essential service provider connecting millions of customers with household goods and groceries while offering flexible earning opportunities for personal shoppers. Operating under a…
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About This Role
Instacart is an essential service provider connecting millions of customers with household goods and groceries while offering flexible earning opportunities for personal shoppers. Operating under a Flex First approach, the company gives personnel the freedom to work from home, an office, or another location of their choice while maintaining connection through regular in-person events. The organization is currently seeking a remote Billing Operations Lead to oversee the complete billing lifecycle…
Job Description
Instacart is an essential service provider connecting millions of customers with household goods and groceries while offering flexible earning opportunities for personal shoppers. Operating under a Flex First approach, the company gives personnel the freedom to work from home, an office, or another location of their choice while maintaining connection through regular in-person events.
The organization is currently seeking a remote Billing Operations Lead to oversee the complete billing lifecycle for Marketplace retailers. This professional will ensure invoicing accuracy, manage month-end close processes, and enforce financial compliance. Serving as a central anchor for the billing team, the lead will partner closely with departments such as Finance, Business Development, Legal, Product, Engineering, and Financial Systems.
This opportunity is well-suited for an analytical professional with a strong background in Order-to-Cash and billing operations who enjoys mentoring junior team members while also driving system enhancements and automation initiatives. Responsibilities during the first year include maintaining billing policies, building performance dashboards, scaling billing operations, and resolving discrepancies. Candidates must reside in one of the eligible Canadian provinces: Ontario, Alberta, British Columbia, or Nova Scotia.
Responsibilities
- Manage billing portfolios across multiple revenue streams and strategic retail partners to ensure accurate daily operations, proper revenue recognition inputs, and timely month-end close
- Establish and maintain billing policies, standard operating procedures, and quality standards while resolving escalations alongside Finance, Business Development, and Revenue teams
- Collaborate with Finance Systems to create dashboards, key performance indicators, and reports that monitor billing health and proactively identify issues
- Partner with Product and Engineering teams to scope and implement system integrations, enhancements, and automation projects that minimize manual work and increase scalability
- Enforce internal controls, contractual billing terms, and audit requirements while supervising and mentoring junior staff members
Requirements
- Five or more years of experience in Billing Operations, Accounts Receivable, or Order-to-Cash within ecommerce, technology, marketplace, or SaaS settings
- Minimum of two years leading cross-functional quote-to-cash or billing projects independently through requirements gathering, UAT, and launch
- Practical experience utilizing Salesforce CPQ, an ERP system such as NetSuite, SAP, or Oracle, and a billing platform like Zuora, Chargebee, or Stripe Billing
- Proficiency in Excel, including pivot tables and lookups, alongside basic SQL skills for data analysis and reconciliations
- Working knowledge of revenue considerations like ASC 606, SOX requirements, and billing controls as they apply to adjustments, invoices, and credits
Qualifications
- Bachelor’s degree in Finance, Accounting, Information Systems, or a related field, or equivalent practical experience
- Demonstrated success using data modeling tools such as Alteryx to automate billing workflows
- Aptitude and proven success applying artificial intelligence solutions to enhance billing processes
Core Skills
Benefits
- New hire equity grant and annual refresh grants
- Market-competitive compensation and benefits package tied to the employee's location
Frequently Asked Questions
Is this a remote position?
Yes, this role is remote and follows a Flex First model. Employees can choose to work from home, an office, or another location, though hiring is currently limited to the Canadian provinces of Ontario, Alberta, British Columbia, and Nova Scotia.
What is the salary range for the Billing Operations Lead role?
For candidates based in Canada, the base pay range is $95,000 to $100,000 CAD, with exact offers varying based on experience and skills.
What are the core technical requirements for applicants?
Applicants must have at least five years of Order-to-Cash or Billing Operations experience, hands-on knowledge of Salesforce CPQ, an ERP system, a billing platform, and proficiency in Excel and basic SQL.
Does the position include equity grants?
Yes, this role is eligible for a new hire equity grant as well as annual refresh grants.
Sample Interview Questions
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