Hybrid opportunity at
GustoStaff Software Engineer, AI Voice and Content
Gusto operates a platform serving over half a million small businesses nationwide by providing payroll, human resources, health insurance, and retirement administration services. The company is…
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About This Role
Gusto operates a platform serving over half a million small businesses nationwide by providing payroll, human resources, health insurance, and retirement administration services. The company is currently hiring a full-time Staff Software Engineer, AI Voice and Content to join its Growth organization in San Francisco under a hybrid work model. This position centers on driving customer acquisition, activation, and onboarding through artificial intelligence solutions. The person in this role will…
Job Description
Gusto operates a platform serving over half a million small businesses nationwide by providing payroll, human resources, health insurance, and retirement administration services. The company is currently hiring a full-time Staff Software Engineer, AI Voice and Content to join its Growth organization in San Francisco under a hybrid work model.
This position centers on driving customer acquisition, activation, and onboarding through artificial intelligence solutions. The person in this role will take charge of designing and managing production systems such as an AI Voice Agent for new clients and automated email generation workflows powered by large language models. Candidates should enjoy owning products from early conceptualization through deployment, optimization, and long-term maintenance.
The ideal applicant is a seasoned technologist who thrives at the intersection of technical execution and measurable business growth. Daily responsibilities include collaborating across multiple departments, establishing best practices for applied artificial intelligence development, and mentoring other engineers.
Gusto provides competitive base pay, equity in the form of restricted stock units, and comprehensive benefits for all full-time personnel. Applicants should note that travel to an office for initial onboarding is mandatory.
Responsibilities
- Design and operate artificial intelligence-driven growth features across user onboarding and customer lifecycle communications
- Lead the technical strategy, implementation, safety controls, and evaluation loops for an AI Voice Agent that assists with client onboarding
- Develop and scale automated email systems utilizing LLM-based content generation, experimentation frameworks, and quality checks
- Collaborate with product, design, data, marketing, and platform colleagues to identify growth opportunities and prototype rapidly
- Build backend services, reliable APIs, and frontend interfaces to support personalized onboarding and messaging journeys
- Define engineering standards for applied artificial intelligence development, covering prompt engineering, observability, and safe rollout methods
- Guide long-term architectural decisions for conversational systems and outbound communication platforms
- Mentor fellow engineers to elevate technical execution and responsible artificial intelligence practices
Requirements
- Minimum of eight years of professional software development experience creating and launching customer-facing products at scale
- Demonstrated background building full-stack applications, including frontend clients, backend APIs, and production services with post-launch ownership
- Background working in growth-related product domains like onboarding, CRM, communications, workflow automation, or lifecycle marketing
- Applied artificial intelligence fluency involving prompt design, conversational products, tool integration, or content generation systems
- History of managing multi-quarter projects that resolve complex engineering challenges and deliver measurable business outcomes
- Proficiency in collaborating across technical and business teams where decisions impact user acquisition and funnel performance
- Experience mentoring engineers and helping teams scale their delivery
Qualifications
- Experience or familiarity working with Ruby on Rails
- Familiarity with a collaborative, test-driven engineering environment
- Ability to write clean, maintainable, and well-documented code
Core Skills
Benefits
- Competitive base compensation
- Stock equity via restricted stock units
Frequently Asked Questions
What is the employment type and work arrangement for this role?
This is a full-time position based in San Francisco with a hybrid work schedule. Employees in San Francisco are expected to work from the office approximately two to three days per week, and travel to a Gusto office for onboarding is required.
What salary does this position offer?
The target cash compensation for San Francisco is $197,000 to $247,000, with additional stock equity provided. Final offers depend on factors such as candidate experience and expertise.
What are the primary technical focuses of this position?
The role focuses on building and scaling an AI Voice Agent for customer onboarding and managing AI-driven email systems powered by large language models across the user funnel.
How many years of experience are required to apply?
Successful applicants typically possess eight or more years of software development experience building and shipping large-scale, customer-facing product experiences.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
