Remote opportunity at
ChimeSenior Partner Manager
Chime is seeking a Senior Partner Manager to join its Partner Strategy and Operations team on a remote, full-time basis. In this role, the selected candidate…
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About This Role
Chime is seeking a Senior Partner Manager to join its Partner Strategy and Operations team on a remote, full-time basis. In this role, the selected candidate will oversee partner-delivered operations across a global support ecosystem, ensuring that customer-facing services meet high standards of quality and efficiency. Operating across multiple dimensions, the person in this position will run complex outsourced member operations, redesign operating models for continuous improvement, and translate frontline…
Job Description
Chime is seeking a Senior Partner Manager to join its Partner Strategy and Operations team on a remote, full-time basis. In this role, the selected candidate will oversee partner-delivered operations across a global support ecosystem, ensuring that customer-facing services meet high standards of quality and efficiency. Operating across multiple dimensions, the person in this position will run complex outsourced member operations, redesign operating models for continuous improvement, and translate frontline intelligence into strategic company decisions.
The company operates as a financial technology company rather than a bank, focusing on providing helpful, accessible, and free core banking services to empower members in reaching their financial goals. This position is suited for an autonomous professional who brings executive presence, analytical rigor, and a willingness to travel domestically and internationally approximately 25 percent of the time.
Total compensation includes a base salary starting between $130,000 and $180,000, alongside bonus eligibility, a competitive equity package, and comprehensive health and wellbeing benefits. Chime is an equal opportunity employer committed to cultivating a diverse and inclusive environment.
Responsibilities
- Manage performance governance for assigned partner and BPO operations by tracking SLAs, productivity, quality, staffing adherence, and member experience outcomes.
- Conduct daily, weekly, and monthly partner performance reviews that establish clear metrics, action plans, designated owners, and completion timelines.
- Hold external partners accountable by uncovering performance gaps, managing escalations, agreeing on corrective actions, and tracking follow-through.
- Redesign the operating model by identifying process improvements, automation and AI integrations, channel optimizations, and workforce site strategies.
- Spearhead cross-functional projects from initial problem definition to post-launch evaluation, building business cases that weigh risks, costs, and impacts on members.
- Analyze AI and automation effectiveness within partner operations to detect automation failures and adjust oversight as human tasks grow more complex.
- Convert frontline trends such as fraud patterns, policy ambiguities, and product gaps into root-cause insights and data-backed recommendations.
- Collaborate with internal departments including Customer Experience, Disputes Experience, Fraud, Compliance, Product, and Finance to eliminate operational blockers.
Requirements
- Possess at least 5 years of professional background in Customer Experience, Partner or Vendor Management, Program Management, BPO operations, or a related operational leadership role.
- Demonstrate hands-on professional experience related to BPO partner or program management, specifically within financial services or another heavily regulated sector.
- Exhibit executive presence and strong business judgment with the ability to build trust, exercise autonomy, and influence senior stakeholders.
- Demonstrate analytical capabilities to identify trends, diagnose underlying causes, evaluate risks, and formulate actionable recommendations.
- Maintain proficiency in reporting, presentation, and project management applications such as Excel, Google Sheets, Looker, Google Slides, and Jira.
- Display a willingness to travel domestically and internationally roughly 25% of the time.
Qualifications
- Show curiosity regarding AI and automation in frontline operations, backed by prior experience in evaluating or deploying them within an operational setting.
- Bring specialized servicing background in Customer Support, Account Access and Identity, Risk, Complaints, Disputes, Escalations, or Social Media support.
Core Skills
Benefits
- Bonus eligibility
- Competitive equity package
- Comprehensive health, financial, and wellbeing benefits
- Generous vacation policy and company-wide paid days off
- Paid time off dedicated to supporting local community organizations
- Annual wellness stipend
- Paid parental leave of up to 22 weeks for birthing parents and 12 weeks for non-birthing parents
- Access to family planning reimbursement
- Backup child, elder, and pet care along with subsidized commuter benefits
Frequently Asked Questions
Is this position remote?
Yes, this role is listed as remote.
What is the salary range for the Senior Partner Manager position?
The base salary offered starts between $130,000 and $180,000, with actual compensation depending on location, skills, qualifications, and experience.
What additional compensation and benefits are provided?
Full-time employees are eligible for bonuses, competitive equity packages, comprehensive health and wellbeing benefits, parental leave, wellness stipends, and backup care benefits.
What level of experience is required?
Candidates must have 5 or more years of experience in Customer Experience, Partner or Vendor Management, Program Management, BPO operations, or a related operational leadership role.
How do I apply for this job?
The provided job posting does not specify application instructions.
Sample Interview Questions
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