Opportunity at
Veeam SoftwareSenior Customer Success Engineer
Veeam Software functions as a data and AI trust organization, centering on helping enterprises maintain data security, resilience, and understanding to support AI scaling safely. The…
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About This Role
Veeam Software functions as a data and AI trust organization, centering on helping enterprises maintain data security, resilience, and understanding to support AI scaling safely. The firm protects over half a million clients internationally and maintains its headquarters in Seattle alongside offices across more than 30 countries. The organization is seeking a Senior Customer Success Engineer to act as the central technical authority managing long-term outcomes across the Veeam Data…
Job Description
Veeam Software functions as a data and AI trust organization, centering on helping enterprises maintain data security, resilience, and understanding to support AI scaling safely. The firm protects over half a million clients internationally and maintains its headquarters in Seattle alongside offices across more than 30 countries.
The organization is seeking a Senior Customer Success Engineer to act as the central technical authority managing long-term outcomes across the Veeam Data Platform. This role suits professionals who blend technical expertise with strong organizational and interpersonal abilities to drive customer success. The position manages a dedicated account model of between 5 and 50 Enterprise and Commercial-Named accounts, each representing at least $100K in Annual Recurring Revenue. Responsibilities include managing onboarding, tracking product adoption, evaluating churn risks, and conducting recovery simulations.
Candidates will engage directly with executive stakeholders such as CISOs and CIOs, translating business goals into technical strategies. The position involves collaborating with internal sales and customer success teams to shape commercial and renewal terms while delivering quarterly resilience reporting to demonstrate tangible client value.
Responsibilities
- Configure customer accounts, modify storage configurations, and establish backup policies to facilitate initial onboarding
- Analyze usage data and client environments to identify migration opportunities and align business goals with product adoption
- Execute recovery simulations and apply the Veeam Data Resilience Maturity Model to evaluate and report on resilience posture
- Monitor indicators to spot churn risks early, build mitigation strategies, and collaborate on renewal approaches
- Partner with CISO and CIO stakeholders by delivering clear risk, status, and opportunity updates
- Manage a portfolio of 5 to 50 Enterprise and Commercial-Named accounts carrying $100K or more in ARR
Requirements
- At least 5 years of experience in customer-facing engineering positions focusing on data backup and recovery
- Advanced English proficiency
- Practical expertise across virtualization platforms, operating systems, storage systems, scripting and automation, cloud environments, and disaster recovery and resilience best practices
- Proven capacity to bridge business objectives with technical adoption roadmaps
Qualifications
- VMCE certification, which can be acquired post-hire within a mutually agreed timeframe
- AWS Solutions Architect Associate or Professional certification
- Microsoft Azure Administrator or Solutions Architect Expert certification
- Familiarity with Veeam platform features and capabilities
Core Skills
Benefits
- 24 days of paid time off during the first two years, increasing to 30 days after two years of service
- 4 extra global VeeaMe Days designated for self-care
- 24 paid volunteer hours every year through Veeam Cares
- Private medical insurance covering employees, spouses, and dependents
- Life and Disability insurance with AD&D coverage equivalent to three times the annual salary
- Free Employee Assistance Program offering up to 12 therapy sessions plus legal and financial guidance
- Housing allowance intended to assist with rental expenses
- Education allowance supporting up to three dependent children
- Annual flight allowance provided for employees and their families
- Access to learning platforms including LinkedIn Learning and O'Reilly, alongside mentoring and workshops
Frequently Asked Questions
What is the remote work policy for this position?
The posting indicates that the position is on-site.
What is the employment type for this role?
The position is a full-time role.
What is the salary for the Senior Customer Success Engineer?
The salary is USD 100,000 per year.
Are certifications mandatory for applicants?
The VMCE certification is required, though it may be completed after hiring within an agreed timeframe. Other industry certifications like AWS or Microsoft credentials are listed as preferred.
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