Remote opportunity at
TwilioProgram Manager, Carrier Operations & Governance
Twilio is looking for a Program Manager, Carrier Operations & Governance to join its newly formed global telecom carrier and wholesale supplier ecosystem team. In this…
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About This Role
Twilio is looking for a Program Manager, Carrier Operations & Governance to join its newly formed global telecom carrier and wholesale supplier ecosystem team. In this remote position, the individual will establish foundational operating models, build governance frameworks, manage daily Run-the-Business operations, and report insights to executive leadership including the C-suite and Audit Committee. This opportunity is ideal for professionals with a strong background in strategy, operations, program management, or…
Job Description
Twilio is looking for a Program Manager, Carrier Operations & Governance to join its newly formed global telecom carrier and wholesale supplier ecosystem team. In this remote position, the individual will establish foundational operating models, build governance frameworks, manage daily Run-the-Business operations, and report insights to executive leadership including the C-suite and Audit Committee.
This opportunity is ideal for professionals with a strong background in strategy, operations, program management, or management consulting who enjoy designing complex systems from the ground up. Twilio shapes global communications solutions for hundreds of thousands of businesses and developers, offering a remote-first work environment built on inclusion and connection.
Responsibilities
- Manage cross-functional governance programs spanning initial diagnosis, design, execution, and change management
- Prepare and deliver operational narratives, metrics, and risk assessments for executive leadership and Audit Committee reviews
- Develop and deploy end-to-end process improvements, policies, workflows, systems, and controls for carrier operations
- Design and establish the operational framework, cadences, and internal team structures for the Carrier Operations & Governance unit
- Draft and maintain standard operating runbooks, supply policies, and Rules of Engagement for internal stakeholders and carrier partners
- Create training and enablement materials to drive organizational transition toward a data-informed operating model
- Handle data requests, ensure reporting data quality, and execute validation checks for legal, finance, go-to-market, and IRSG stakeholders
- Oversee the day-to-day Run-the-Business cadence, objective tracking, and deal approval workflows
Requirements
- At least 5 years of professional experience in management consulting, strategy and operations, Revenue Operations, or as a Program Manager or Chief of Staff within the telecom sector
- Demonstrated success directing prominent, cross-functional programs involving technical, business, legal, and financial stakeholders
- Experience building end-to-end process improvements by combining policies, workflows, IT tools, and operational controls
- Direct background in creating team operating models, cadence structures, and documentation like runbooks or Rules of Engagement
- Track record of developing enablement content and steering organizational transformation
- Familiarity managing Run-the-Business rhythms, objective tracking, and operational reporting
- Proficiency in process mapping, drafting business cases, and translating operational requirements into IT system specifications
- Advanced verbal and written communication abilities with experience briefing executive leadership
- Data analysis skills utilizing tools such as SQL, Looker, or spreadsheets to evaluate performance and compliance
Qualifications
- Background in high-growth technology companies, management consulting, or global telecommunications
- Possession of Six Sigma, Prosci Change Management, or formal Program and Process Management certifications
- Practical experience handling commercial Deal Desks, supplier quarterly business reviews, or revenue assurance
- Domain expertise related to A2P messaging, international voice and text services, carrier billing, or fraud frameworks
- Familiarity with dashboarding or workflow applications such as Jira, Confluence, and Airtable, along with automation skills
Core Skills
Benefits
- Competitive compensation packages
- Paid time off, sick leave, and personal time
- Parental leave and wellness leave
- Healthcare and medical insurance coverage
- Retirement savings program participation
- Eligibility for company equity and corporate bonus plans depending on role parameters
Frequently Asked Questions
Is this position remote?
Yes, this role is remote-first, though ad-hoc in-person attendance may be requested for team gatherings, off-sites, or customer meetings. However, candidates residing in CA, CT, NJ, NY, PA, and WA are not eligible for hire.
What salary is offered for this role?
Exact compensation is not stated generally, though estimated salary ranges are provided for specific states such as Colorado, Illinois, New York, and California depending on exact geographic location.
What are the primary professional requirements?
Applicants must have at least five years of experience in management consulting, RevOps, strategy and operations, or as a Program Manager or Chief of Staff in telecom, alongside a track record of leading cross-functional initiatives and data analysis proficiency.
What is the application deadline?
Applications are intended to be accepted until November 1, 2026, though this date may shift based on company business needs.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.