Remote opportunity at
TwilioPrincipal, R&D Strategy & Operations
Twilio is hiring a remote Principal, R&D Strategy & Operations to guide strategic planning and executive messaging across product and engineering teams. Operating within a customer…
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About This Role
Twilio is hiring a remote Principal, R&D Strategy & Operations to guide strategic planning and executive messaging across product and engineering teams. Operating within a customer engagement platform environment, this position bridges technical departments and corporate leadership by shaping high-level board updates, business reviews, and multi-department planning cycles. The person in this role will design streamlined processes, minimize administrative friction, and collaborate closely with finance and data groups to automate…
Job Description
Twilio is hiring a remote Principal, R&D Strategy & Operations to guide strategic planning and executive messaging across product and engineering teams. Operating within a customer engagement platform environment, this position bridges technical departments and corporate leadership by shaping high-level board updates, business reviews, and multi-department planning cycles. The person in this role will design streamlined processes, minimize administrative friction, and collaborate closely with finance and data groups to automate operational metrics.
This opportunity fits professionals with extensive backgrounds in product, engineering, and program management who excel at translating intricate technical concepts into actionable executive narratives. The position requires a high degree of autonomy, cross-functional collaboration, and the ability to navigate ambiguous situations with a proactive mindset. Travel of approximately five to ten percent is anticipated for periodic in-person team gatherings and customer meetings.
Twilio functions as a remote-first organization offering comprehensive benefits, which vary by location. Depending on geographic region, estimated base salary ranges span from $171,120 up to $251,600, with potential eligibility for corporate bonuses and equity plans. Qualified candidates may submit applications through October 9, 2026, though timelines are subject to change based on business demands.
Responsibilities
- Manage executive narratives and updates for monthly and quarterly business reviews and board meetings
- Drive strategic projects for the CPTO and executive leadership team
- Contribute content and materials to annual and quarterly planning cycles and mid-year retrospectives
- Monitor execution progress through Release Council and identify risks proactively
- Coordinate the R&D and go-to-market interlock to support planning alignment
- Design and implement lean R&D processes to decrease manual overhead
- Partner with Finance and Data teams to automate product and business metrics reporting
- Drive change management initiatives to improve process adoption across a decentralized R&D organization
Requirements
- 10+ years of professional experience across product, engineering, and program or process management
- Demonstrated leadership history, either through direct management or influence
- Experience leading product operations or programs within B2B SaaS or PaaS environments
- Proven track record of delivering complex, highly cross-functional programs from start to finish
- Exceptional written and verbal communication skills for distilling technical details into executive narratives
- Strong capability to build trust, negotiate, solve problems, and collaborate across organizational boundaries
- Ability to adapt quickly and take action within a fast-paced, ambiguous environment
Qualifications
- Bachelor’s degree in Computer Science, a related field, or equivalent practical experience
- Master’s degree in Computer Science, engineering, or business administration
- Experience leading change management initiatives in B2B SaaS companies
Core Skills
Benefits
- Competitive base pay ranges depending on geographic location
- Healthcare insurance coverage
- Retirement savings program including a 401(k) account
- Paid parental leave and wellness leave
- Generous paid time off, sick time, and personal time off
- Eligibility to participate in corporate bonus and equity plans
Frequently Asked Questions
Is this position fully remote?
Yes, this is a remote-first position, though approximately 5% to 10% travel is anticipated for in-person team gatherings, functional off-sites, or customer meetings.
What is the salary range for this role?
Estimated pay ranges vary by location, spanning from $171,120 to $213,900 in certain states, $181,200 to $226,500 in states like California outside the Bay Area, and $201,280 to $251,600 within the San Francisco Bay area.
What education or background is required?
Candidates must have a bachelor’s degree in Computer Science, a related field, or equivalent practical experience, along with over ten years of experience across product, engineering, and program management.
Until when are applications accepted?
Applications are intended to be accepted until October 9, 2026, though this timeline may change depending on business needs.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.