Remote opportunity at
TwilioPrincipal Presales Product Specialist
Twilio is currently hiring a Principal Presales Product Specialist focusing on Trust, Identity, and Compliance to work remotely within the United States. In this position, the…
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About This Role
Twilio is currently hiring a Principal Presales Product Specialist focusing on Trust, Identity, and Compliance to work remotely within the United States. In this position, the professional will serve as the regional technical authority, designing and validating complex multi-product opportunities for enterprise clients. The person in this role will act as a vital link between the go-to-market teams and research and development by shaping product roadmaps, establishing repeatable architecture patterns,…
Job Description
Twilio is currently hiring a Principal Presales Product Specialist focusing on Trust, Identity, and Compliance to work remotely within the United States. In this position, the professional will serve as the regional technical authority, designing and validating complex multi-product opportunities for enterprise clients. The person in this role will act as a vital link between the go-to-market teams and research and development by shaping product roadmaps, establishing repeatable architecture patterns, and creating executive-level presentations.
This role is well-suited for an experienced technical specialist who excels at leading multi-stakeholder sales cycles and building strong cross-functional partnerships. Twilio provides innovative communication solutions and helps developers and organizations build personalized customer experiences worldwide. Employees operate in a remote-first environment with an anticipation of about twenty-five percent travel for in-person customer meetings, team gatherings, and off-sites.
Responsibilities
- Design and validate end-to-end multi-product architectures tailored to customer ecosystems
- Lead technical discovery sessions, solution mapping, and proof-of-concept validation to mitigate architectural risks
- Create and deliver presentations for executives and architects detailing trade-offs, implementation paths, and platform vision
- Document recurring customer patterns and competitive signals to supply actionable feedback to the product team
- Drive influence through product and research and development interlocks and product lifecycle feedback channels
- Function as an internal and external thought leader on trust, security, identity, fraud, and compliance trends
Requirements
- Demonstrated ability to guide and win complex multi-stakeholder solution cycles from discovery to proposal support
- At least seven years of progressive presales experience in solutions engineering, sales engineering, or specialist overlays
- Minimum of four years of deep experience in a trust-related domain such as identity verification, authentication, security, fraud, or compliance
- Strong executive communication skills with the capability to influence C-level and senior technical audiences
- Proven capability to build durable cross-functional partnerships and drive outcomes through influence
Qualifications
- Experience operating as a regional technical authority focusing on standard-setting, coaching, and asset creation
- Track record of constructing repeatable architectures and plays that scale across multiple teams
- Experience collaborating deeply with product management on positioning, roadmap feedback, and launch readiness
- Familiarity with adjacent trust capabilities including encryption, key management, audit logging, data residency, and incident response
- Background working across multiple product areas within a platform or API company
Core Skills
Benefits
- Competitive pay and commission eligibility
- Generous time off alongside paid personal and sick time
- Ample parental and wellness leave
- Healthcare and health insurance coverage
- Retirement savings program including a 401(k) account
- Participation in the company equity plan
Frequently Asked Questions
Is this position fully remote?
Yes, this role is remote and based in the United States, though approximately 25% travel is anticipated for in-person team gatherings, off-sites, and customer meetings.
What is the employment type for this job?
The posting specifies full-time employment.
What salary does this position offer?
The exact salary is not stated for all regions, but estimated pay ranges are provided for specific locations such as Colorado, California, New York, and Washington State, and the role is eligible to earn commissions.
What are the core experience requirements for applicants?
Candidates must have at least seven years of progressive presales experience encompassing complex solution architecture, along with a minimum of four years of depth in a trust-related domain.
Until when is the application accepted?
Applications are intended to be accepted until November 11, 2026, though this timeline may change based on business needs.
Sample Interview Questions
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