Remote opportunity at
TwilioPrincipal Presales Engineer
Twilio is currently seeking a Principal Presales Engineer to join their New Business Communication team on a remote basis. In this capacity, you will serve as…
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About This Role
Twilio is currently seeking a Principal Presales Engineer to join their New Business Communication team on a remote basis. In this capacity, you will serve as a vital pillar of the sales organization, steering the technical sales process and securing technical wins for customer accounts. The employer operates within the communications sector, supplying innovative tools and solutions to hundreds of thousands of businesses and developers globally. This position is well-suited…
Job Description
Twilio is currently seeking a Principal Presales Engineer to join their New Business Communication team on a remote basis. In this capacity, you will serve as a vital pillar of the sales organization, steering the technical sales process and securing technical wins for customer accounts. The employer operates within the communications sector, supplying innovative tools and solutions to hundreds of thousands of businesses and developers globally.
This position is well-suited for an autonomous technical professional who is comfortable communicating with executives like CEOs as well as sketching application programming interfaces with software engineers on a whiteboard. Responsibilities involve partnering closely with account executives, leading discovery sessions, building product demonstrations, and establishing trusted advisor relationships with clients. Approximately twenty-five percent travel is expected to support in-person customer meetings, team off-sites, and related gatherings.
Candidates should note that this remote position is unavailable for residents in Connecticut, New Jersey, New York, Washington, Pennsylvania, and the surrounding areas of San Francisco, Oakland, or San Jose in California. The organization values diverse career backgrounds and encourages qualified applicants to apply.
Responsibilities
- Collaborate with account executives on pre-sales tasks such as qualification, proofs-of-concept, requests for proposal, and technical presentations
- Lead customer discovery sessions to identify unique requirements and challenges
- Design and deliver complex product demonstrations highlighting product capabilities
- Act as a trusted advisor to introduce innovative system architectures and solutions
- Contribute reusable demonstration materials and knowledge sharing within the solutions engineering community
Requirements
- Minimum of eight years working in a presales solutions engineering role focusing on complex technical products, or ten plus years in professional support with customer-facing delivery or consulting experience
- Proficiency in software development across backend systems, web development, or building with REST application programming interfaces
- Strong communication and storytelling skills tailored for multiple audience levels
- Proven ability to manage time efficiently and handle competing priorities in a fast-paced environment
Qualifications
- Bachelor or Master degree in a technical discipline like computer science, engineering, mathematics, or equivalent practical background
- Prior exposure to new business accounts and evangelizing emerging technology use cases
- Familiarity with cloud application architecture and platforms including Amazon Web Services, Google Cloud, and Microsoft Azure
- Past industry exposure relating to telecommunications, session initiation protocol, contact centers, or security
Core Skills
Benefits
- Competitive pay structure with commission earning potential
- Generous time off alongside paid sick time and personal time off
- Ample parental leave and wellness leave
- Healthcare insurance coverage
- Retirement savings program including a 401(k) account
- Participation in the company equity plan
Frequently Asked Questions
Is this position remote?
Yes, this role is remote-first, though it requires roughly twenty-five percent travel for in-person customer meetings and team gatherings. Additionally, it cannot be hired in Connecticut, New Jersey, New York, Washington, Pennsylvania, or the surrounding areas of San Francisco, Oakland, or San Jose.
What is the salary for this job?
The specific salary depends on geographic location and experience. Estimated pay ranges are provided for certain states, such as $138,872.00 to $173,590.00 in Colorado, Hawaii, Minnesota, or Vermont, with higher ranges in other specified regions.
What experience is required to apply?
Applicants must have at least eight years of solutions engineering experience focusing on complex technical products, or over ten years of professional support experience with customer-facing delivery or consulting.
How long will applications be accepted?
Applications are intended to be accepted until November 19, 2026, though this timeline may change based on business needs.
Sample Interview Questions
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