Remote opportunity at
TwilioPrincipal Presales Engineer, ISV HLS
Twilio is seeking a remote Principal Presales Engineer for its ISV segment to help businesses build advanced communication solutions and empower developers globally. This position suits…
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About This Role
Twilio is seeking a remote Principal Presales Engineer for its ISV segment to help businesses build advanced communication solutions and empower developers globally. This position suits an experienced technical professional who can operate autonomously to secure technical wins, architect solutions, and build deep trust with clients ranging from software engineers to chief executive officers. As part of the sales organization, this individual will lead technical discovery, construct product demonstrations, and…
Job Description
Twilio is seeking a remote Principal Presales Engineer for its ISV segment to help businesses build advanced communication solutions and empower developers globally. This position suits an experienced technical professional who can operate autonomously to secure technical wins, architect solutions, and build deep trust with clients ranging from software engineers to chief executive officers.
As part of the sales organization, this individual will lead technical discovery, construct product demonstrations, and formulate creative responses to client challenges. The role requires partnering closely with account executives through every phase of the sales cycle, including proposals, proofs-of-concept, and requests for proposals. Additionally, the selected candidate will act as a leader within the solutions engineering community by mentoring junior team members, sharing knowledge, and contributing to reusable demonstration assets.
Twilio operates as a remote-first workplace, though periodic in-person attendance may be required for team off-sites, regional gatherings, or client meetings. Travel is anticipated at approximately 25 percent. Applicants should note that this position cannot be filled in Connecticut, New Jersey, New York, Washington, Pennsylvania, or the specific metropolitan areas of San Francisco, Oakland, and San Jose.
Responsibilities
- Collaborate with Account Executives on pre-sales duties such as opportunity qualification, technical presentations, and RFPs
- Drive the technical and product sales process to assist customers in utilizing APIs successfully
- Conduct discovery sessions to understand client technical challenges and design innovative architectural solutions
- Create and deliver interactive software demonstrations for both technical and non-technical stakeholders
- Mentor junior Solutions Engineers and contribute reusable materials to the broader engineering community
Requirements
- Over eight years of pre-sales experience selling complex technical products, or more than ten years of professional experience supporting technical products with client-facing delivery or consulting
- Strong communication and presentation abilities to explain difficult topics to varied audiences
- Capability to analyze client communications needs and map them to technical solutions
- Prior software development background or working familiarity with telecom, SIP, contact centers, or security
- Familiarity with sales methodologies
Qualifications
- Bachelor or Master degree in Computer Science, Mathematics, Engineering, or equivalent practical experience
- Familiarity with cloud platforms such as Amazon Web Services, Microsoft Azure, and Google Cloud
- Understanding of cloud application architecture
Core Skills
Benefits
- Healthcare insurance
- Retirement savings program
- Paid parental leave
- Paid personal time off and sick leave
- Commission earnings eligibility and potential participation in the equity plan
Frequently Asked Questions
Is this position remote?
Yes, this is a remote-first position, though occasional in-person travel is required for team off-sites, gatherings, and client meetings, amounting to about 25% travel. It cannot be filled in CT, NJ, NY, WA, PA, or the surrounding areas of San Francisco, Oakland, or San Jose.
What is the employment type?
The posting specifies that this is a full-time position.
What salary does this position offer?
The exact salary is not stated globally, but estimated pay ranges are provided for specific locations where the role is eligible to be hired, such as $138,872.00 to $192,880.00 depending on the specific state and region. The role is also eligible to earn commissions and participate in the company equity plan.
What are the core experience requirements?
Candidates must have either 8 or more years of pre-sales experience selling complex technical products, or 10 or more years of professional experience supporting technical products alongside client-facing delivery or consulting background.
When does the application window close?
Applications are intended to be accepted until October 24, 2026, though this timeline may change depending on business needs.
Sample Interview Questions
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