Remote opportunity at
AffirmLead, Technical Account Management (SMB Merchants)
Affirm is seeking a Lead, Technical Account Management (SMB Merchants) to oversee a team of technical account managers supporting small and medium-sized business merchants. Affirm provides…
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About This Role
Affirm is seeking a Lead, Technical Account Management (SMB Merchants) to oversee a team of technical account managers supporting small and medium-sized business merchants. Affirm provides a clear, predictable payment platform allowing users to pay over time without hidden fees. Operating in a remote-first capacity, this full-time management position sits within the engineering team and collaborates closely with client success, product management, operations, and merchant care departments. This role is…
Job Description
Affirm is seeking a Lead, Technical Account Management (SMB Merchants) to oversee a team of technical account managers supporting small and medium-sized business merchants. Affirm provides a clear, predictable payment platform allowing users to pay over time without hidden fees. Operating in a remote-first capacity, this full-time management position sits within the engineering team and collaborates closely with client success, product management, operations, and merchant care departments.
This role is well-suited for an experienced technical leader who enjoys mentoring professionals and advocating for merchants. The manager will guide team members in helping merchants integrate products, avoid integration pitfalls, and adopt additional company offerings. Responsibilities include evaluating staff technical skills, managing escalations, forecasting hiring needs, and establishing measurable performance goals.
Candidates must possess a solid foundation in web development technologies and REST APIs, paired with extensive background in customer-facing technical functions and people management. The position offers remote work eligibility within specified Canadian provinces, supported by a comprehensive compensation package that includes equity incentives, health coverage, and wellness stipends.
Responsibilities
- Manage, coach, and develop a team of technical account managers focused on small and medium-sized business merchants
- Partner with client success teams to accelerate time to market and drive post-launch product adoption
- Define and monitor team goals, objectives, and key results while creating proactive action plans
- Assess staffing demands and lead the recruitment process for new team members
- Evaluate technical capabilities during hiring, handle escalated customer issues, and provide guidance on integration solutions
- Serve as an internal advocate for merchant priorities by collaborating across departments
Requirements
- Minimum of five years of experience in a business-to-business, customer-facing technical capacity
- At least three years of experience managing people
- Strong technical background working with web development technologies and REST APIs
- Residency in one of the eligible Canadian provinces: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, or Saskatchewan
Qualifications
- A degree in computer science or professional software engineering experience
- Prior experience delivering solutions for e-commerce or in-store retail merchants
Core Skills
Benefits
- Fully subsidized medical, dental, and vision coverage for employees and dependents
- Monthly stipends designated for technology setup, health, and wellness
- Flexible time off combined with a holiday calendar
- Access to an employee stock purchase plan to acquire company stock at a discount
- Eligibility for equity rewards through the parent company, Affirm Holdings, Inc.
Frequently Asked Questions
Is this position remote?
Yes, this is a remote-first role. However, candidates must reside in one of the following Canadian provinces: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, or Saskatchewan.
What is the salary range for this job?
For candidates based in Canada, the annual base pay range is $133,000 to $183,000, which forms part of a total compensation package including equity and benefits.
What department does this role belong to?
This position is part of the engineering team while working closely alongside client success, product management, operations, and merchant care groups.
Sample Interview Questions
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