Remote opportunity at
ChimeGlobal Workforce Planning & Transformation
Chime is seeking a Senior Manager, Global Workforce Planning & Transformation to direct and elevate workforce management functions across a worldwide customer operations network supporting more…
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About This Role
Chime is seeking a Senior Manager, Global Workforce Planning & Transformation to direct and elevate workforce management functions across a worldwide customer operations network supporting more than 4,000 agents. This remote, full-time position places the successful candidate at the heart of optimizing operational performance, forecasting accuracy, and scheduling effectiveness. Chime functions as a financial technology enterprise rather than a bank, aiming to deliver accessible, straightforward, and cost-free financial services that…
Job Description
Chime is seeking a Senior Manager, Global Workforce Planning & Transformation to direct and elevate workforce management functions across a worldwide customer operations network supporting more than 4,000 agents. This remote, full-time position places the successful candidate at the heart of optimizing operational performance, forecasting accuracy, and scheduling effectiveness. Chime functions as a financial technology enterprise rather than a bank, aiming to deliver accessible, straightforward, and cost-free financial services that empower everyday consumers to reach their financial aspirations.
In this capacity, the incoming leader will steer forecasting, capacity planning, and scheduling operations, building staffing blueprints that balance member demand against financial objectives. The role suits an experienced workforce management professional who thrives on cross-functional collaboration and modernization. Responsibilities involve partnering closely with internal teams including Finance, Operations, Analytics, and Vendor Management to minimize operational risks and champion technological advancements. The position requires spearheading initiatives centered on artificial intelligence, automation, and advanced predictive analytics to scale operations effectively.
Candidates will guide, mentor, and foster a collaborative workforce management team dedicated to accountability and continuous improvement. Total compensation for this role ranges from a base salary of $170,000 to $235,000 USD, with potential eligibility for performance bonuses, competitive equity grants, and comprehensive health and wellness benefits. Chime maintains a culture rooted in grit, ownership, and integrity while operating as an equal opportunity employer.
Responsibilities
- Manage forecasting, scheduling, capacity planning, and workforce optimization activities for a global customer operations division supporting over 4,000 agents
- Design staffing models balancing service level objectives, member demand, operational experience, and financial targets
- Collaborate alongside Finance, Operations, Vendor Management, and Analytics departments to match workforce tactics with broader business goals
- Track operational performance metrics to spot emerging risks and advise on staffing adjustments
- Refine internal processes to boost forecast precision, schedule utility, and staffing efficiency
- Integrate artificial intelligence, automation, and modern workforce tools to drive operational decisions
- Supervise, mentor, and build a high-performing workforce management team centered on inclusivity and accountability
Requirements
- Possess at least 7 years of workforce management experience within large-scale customer operations setups
- Demonstrate a minimum of 3 years of people leadership experience coaching and retaining high-performing groups
- Showcase expertise in forecasting, capacity planning, scheduling, real-time management, and workforce analytics
- Bring background supporting complex operational networks featuring thousands of agents spanning multiple regions, channels, and outsourced vendor networks
- Exhibit strong analytical capabilities to translate raw operational data into practical advice for executive stakeholders
- Present a history of guiding process improvements and cross-functional projects that enhance service delivery
Core Skills
Benefits
- Comprehensive health, financial, and wellbeing benefits
- Generous vacation policy and company-wide paid days off
- Up to 22 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents
- Access to family planning reimbursement
- Annual wellness stipend
- Backup child, elder, and pet care along with subsidized commuter benefits for eligible employees
- Paid time to support local community organizations
Frequently Asked Questions
Is this position remote?
Yes, this role is listed with a remote status.
What is the salary range for this job?
The base salary offered ranges from $170,000 to $235,000 USD, and full-time employees may also be eligible for bonuses, competitive equity, and benefits.
What experience is required to apply?
Applicants must have at least 7 years of workforce management experience in large-scale customer operations environments, including 3 or more years of people leadership experience.
What type of employment is this?
This is a full-time employment position.
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