On-site opportunity at
RoFulfillment Supervisor - Romeoville, IL
Ro operates as a direct-to-patient healthcare organization combining telehealth, laboratory services, and pharmacy offerings through an integrated digital platform. Founded in 2017, the company has delivered…
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AI Summary
This role involves supervising daily pharmacy fulfillment operations on-site in Romeoville, IL, including managing, training, and scheduling a team of pharmacy technicians. You will oversee picking, packing, and shipping workflows while operating and troubleshooting pharmacy automation equipment to ensure safety and regulatory compliance. Additionally, you will work closely with pharmacists and cross-functional teams to resolve fulfillment issues and drive process improvements.
About This Role
Ro operates as a direct-to-patient healthcare organization combining telehealth, laboratory services, and pharmacy offerings through an integrated digital platform. Founded in 2017, the company has delivered care to millions of patients across the United States. This full-time, on-site position is located in Romeoville, Illinois. The Fulfillment Supervisor oversees daily operations within the pharmacy fulfillment department. This professional guides a team of pharmacy technicians by offering direct coaching, monitoring performance, and…
Job Description
Ro operates as a direct-to-patient healthcare organization combining telehealth, laboratory services, and pharmacy offerings through an integrated digital platform. Founded in 2017, the company has delivered care to millions of patients across the United States. This full-time, on-site position is located in Romeoville, Illinois.
The Fulfillment Supervisor oversees daily operations within the pharmacy fulfillment department. This professional guides a team of pharmacy technicians by offering direct coaching, monitoring performance, and ensuring that standard operating procedures are met. The supervisor also collaborates with automated pharmacy machinery, maintains compliance and inspection readiness, and assists with picking, packing, and shipping tasks as volume dictates.
This role is well-suited for individuals with leadership experience in fast-paced fulfillment, manufacturing, or warehouse settings who possess strong problem-solving skills and attention to detail. Candidates must be willing to obtain an Illinois Pharmacy Technician license and national certification after hire.
Responsibilities
- Coach, train, and guide pharmacy technicians to support team performance and adherence to procedures
- Oversee staffing needs and shift schedules to maintain workflow continuity
- Monitor accurate execution of picking, packing, and shipping processes
- Serve as the primary escalation point for daily operational issues on the floor
- Operate and troubleshoot pharmacy automation machinery
- Ensure adherence to safety, quality, and regulatory compliance standards
- Contribute to workflow evaluations and continuous improvement initiatives
- Assist directly with order processing and technician duties during peak volume demands
Requirements
- Minimum of 2 years of people management experience in an operations, fulfillment, manufacturing, warehouse, retail, or high-volume setting
- Experience conducting performance evaluations and coaching employees
- High school diploma or equivalent
- Flexibility to adjust scheduled workdays with at least two weeks of advance notice for coverage needs
Qualifications
- Willingness to obtain an Illinois Pharmacy Technician license within a defined timeframe upon hire
- Willingness to obtain National Pharmacy Technician Certification within a defined timeframe upon hire
Core Skills
Benefits
- Full medical, dental, and vision insurance alongside a OneMedical membership
- Healthcare and Dependent Care Flexible Spending Accounts
- 401(k) plan with company match
- Flexible paid time off
- Wellbeing and learning growth reimbursements
- Paid parental leave and fertility benefits
- Pet insurance
- Student loan refinancing assistance
- Virtual resources for mindfulness, counseling, and fitness
Frequently Asked Questions
Where is this job located?
This position is located on-site in Romeoville, Illinois.
What is the employment type?
This is a full-time role.
What salary does the position offer?
The target base salary ranges from $56,500 to $65,000, supplemented by a competitive equity and benefits package.
What are the key licensure requirements?
While not required at the time of application, the candidate must be willing to obtain an Illinois Pharmacy Technician license and National Pharmacy Technician Certification within a defined timeframe after being hired.
Role DNA
This role demands active floor leadership in a fast-paced environment, balancing strict regulatory compliance and automation management with ongoing team coaching.
Salary Analysis
No salary was disclosed in the posting, but estimated market compensation for an operations fulfillment supervisor in the Romeoville, IL area typically ranges from $60,000 to $82,000 annually.
Employer-Listed Salary
Not disclosed
As stated in this job posting.
Jobsiz Platform Estimate
AI-estimated market range based on role, seniority, and location — not a guaranteed offer, and independent of the employer's own figure above.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
