Remote opportunity at
AffirmClient Success Lead
Affirm is seeking a Client Success Lead to join its Revenue team on a remote basis. Affirm operates in the financial technology sector, providing honest and…
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About This Role
Affirm is seeking a Client Success Lead to join its Revenue team on a remote basis. Affirm operates in the financial technology sector, providing honest and transparent financial products that allow consumers to pay over time without hidden fees. Within this remote position, the person hired will oversee enterprise and long-tail retail merchant accounts located in Canada, driving international scale through strategic partnerships. This role suits professionals with strong executive…
Job Description
Affirm is seeking a Client Success Lead to join its Revenue team on a remote basis. Affirm operates in the financial technology sector, providing honest and transparent financial products that allow consumers to pay over time without hidden fees. Within this remote position, the person hired will oversee enterprise and long-tail retail merchant accounts located in Canada, driving international scale through strategic partnerships.
This role suits professionals with strong executive presence and commercial negotiation abilities who excel at guiding retail accounts from initial launch to sustained operational growth. The selected candidate will build comprehensive account roadmaps, align joint priorities with senior stakeholders, and coordinate cross-functional internal teams spanning product, credit, risk, and marketing functions. Responsibilities include maximizing partner performance, ensuring customer retention, managing contract renewals, and steering multi-year growth initiatives.
Affirm functions as a remote-first organization where most positions can be performed from anywhere within the country of employment. New hires participate in an in-person onboarding experience, and occasional office visits may be required depending on the position. Total compensation for this Canadian-based role includes an On Target Earnings range of $103,750 to $153,750 per year, comprised of a base pay grade and a sales incentive target. Additional offerings feature equity rewards, monthly stipends for technology, health, and wellness, and fully subsidized medical, dental, and vision coverage for employees and their dependents.
Responsibilities
- Manage a portfolio of enterprise and small-to-medium business merchant accounts in Canada to foster long-term commercial relationships and achieve growth targets.
- Formulate and execute strategic multi-year account roadmaps covering product integrations, go-to-market expansions, and co-marketing programs.
- Handle commercial negotiations encompassing contracts, pricing strategies, renewals, and expansion opportunities.
- Analyze partner metrics to suggest programs that boost product adoption and expand use cases.
- Coordinate cross-functional tasks across Product, Risk, Technical, Credit, Analytics, and Marketing departments to accomplish business goals.
- Monitor customer health metrics to preserve satisfaction, retention, and consistent operational results.
Requirements
- Minimum of five years of B2B client-facing experience, preferably in a financial technology or technology sector.
- Demonstrated expertise in customer relationship management with the capability to lead strategic partnerships at the executive level.
- Experience planning and executing cross-functional initiatives involving multiple stakeholders with high attention to detail.
- Strong written and verbal communication skills including the ability to produce structured proposals, memos, and emails.
- Proficiency in analyzing data trends and reporting insights to internal and external stakeholders.
- Demonstrated ability to structure, negotiate, and close commercial contracts.
Qualifications
- Familiarity with consumer finance offerings, software-as-a-service solutions, and e-commerce.
- Proficiency in utilizing Salesforce, artificial intelligence, and business intelligence tools.
- Bilingual fluency in French and English.
Core Skills
Benefits
- Annual On Target Earnings ranging from $103,750 to $153,750.
- Equity rewards through an employee stock purchase plan allowing discounted stock purchases.
- Monthly stipends supporting technology setups as well as health and wellness choices.
- One hundred percent subsidized medical, dental, and vision coverage for employees and dependents.
- Flexible time off and generous holiday schedules.
Frequently Asked Questions
What is the remote work policy for this position?
Affirm operates as a remote-first company, allowing most roles to be performed from nearly anywhere within the country of employment. New hires are invited to attend an in-person onboarding experience, and certain tasks may occasionally require in-person office work.
What is the salary and total compensation for the Client Success Lead?
For roles based in Canada, the On Target Earnings range is $103,750 to $153,750 per year, which includes annual base pay and a sales incentive target. Additional compensation elements include equity rewards, monthly wellness and tech stipends, and fully subsidized medical, dental, and vision benefits.
What experience is required to apply?
Candidates must have five or more years of B2B client-facing experience, preferably within a technology or fintech environment. Applicants should also possess strong executive-level relationship management skills, experience managing multi-stakeholder initiatives, and contract negotiation abilities.
Sample Interview Questions
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