Remote opportunity at
AffirmClient Success Lead
Affirm is seeking a remote Client Success Lead to manage post-sale merchant partnerships and drive account expansion. In this full-time role, the professional will serve as…
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About This Role
Affirm is seeking a remote Client Success Lead to manage post-sale merchant partnerships and drive account expansion. In this full-time role, the professional will serve as the primary point of contact for merchants, helping clients maximize product adoption, optimize performance, and identify new revenue opportunities. The ideal candidate thrives in fast-paced settings and acts as a strategic bridge between merchants and internal departments like Analytics, Product, Marketing, Credit, and Technical…
Job Description
Affirm is seeking a remote Client Success Lead to manage post-sale merchant partnerships and drive account expansion. In this full-time role, the professional will serve as the primary point of contact for merchants, helping clients maximize product adoption, optimize performance, and identify new revenue opportunities. The ideal candidate thrives in fast-paced settings and acts as a strategic bridge between merchants and internal departments like Analytics, Product, Marketing, Credit, and Technical teams.
The position is part of Affirm's remote-first team, offering flexibility while requiring occasional participation in an in-person onboarding experience. Compensation features a transparent pay structure that includes equity rewards, monthly spending stipends for health, wellness, and technology, and fully subsidized medical, dental, and vision insurance for employees and their dependents. For U.S. applicants based in California, Washington, New York, New Jersey, and Connecticut, the On Target Earnings range is $125,000 to $187,500 per year, while the range for all other U.S. states is $110,000 to $172,500 per year.
Responsibilities
- Manage merchant partner accounts proactively to encourage retention and long-term growth
- Spot and evaluate upsell and cross-sell avenues to increase client value
- Address client inquiries and deliver prompt, effective support
- Run performance reviews and collect feedback from clients
- Work alongside internal teams to solve client requests and issues quickly
- Monitor market trends and industry updates to foresee client requirements
- Coordinate cross-functionally to execute strategies supporting clients
- Align client goals with internal deliverables and priorities
- Maintain deep knowledge of company services and products to support clients accurately
Requirements
- Possess 3 to 5 years of account management experience, preferably within the financial technology industry
- Demonstrate excellent written and verbal communication skills
- Display strong interpersonal capabilities to establish rapport with stakeholders and clients
- Work independently or in a team setting as a self-motivated and proactive individual
- Manage multiple priorities effectively in fast-paced, high-pressure environments
- Show proficiency in Microsoft Office suite and CRM software such as Salesforce
Qualifications
- Hold a Bachelor's degree
- Bring knowledge of e-commerce and marketing technologies
Core Skills
Benefits
- 100% subsidized medical coverage, dental, and vision for employees and their dependents
- Monthly spending stipends covering tech setup, health, and wellness choices
- Flexible time off combined with generous holiday calendars
- Employee stock purchase plan allowing discounted stock purchases
- Annual On Target Earnings ranging from $125,000 to $187,500 in CA, WA, NY, NJ, and CT, or $110,000 to $172,500 in all other U.S. states
Frequently Asked Questions
Is this position remote?
Yes, Affirm operates as a remote-first company, allowing most roles to be completed from almost anywhere within the country of employment, though new hires are invited to an in-person onboarding experience.
What is the salary or On Target Earnings for this role?
For U.S. positions based in California, Washington, New York, New Jersey, and Connecticut, the On Target Earnings range is $125,000 to $187,500 per year. For all other U.S. states, the range is $110,000 to $172,500 per year.
What experience is required for the Client Success Lead?
Applicants must have a Bachelor's degree along with 3 to 5 years of account management experience, preferably in the financial technology sector.
Is visa sponsorship available?
No, visa sponsorship is not offered for this position.
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