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TwilioCarrier Deal Desk Manager
Twilio operates in the communications sector, creating technology solutions and developer tools that enable personalized customer interactions for businesses globally. The organization seeks a Carrier Deal…
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About This Role
Twilio operates in the communications sector, creating technology solutions and developer tools that enable personalized customer interactions for businesses globally. The organization seeks a Carrier Deal Desk Manager to join its Commercial Finance team supporting AMER supplier negotiations and wholesale trading transactions. This remote position operates within a remote-first company culture, though occasional in-person gatherings, team off-sites, or customer meetings may occur. This role suits an analytical finance professional who…
Job Description
Twilio operates in the communications sector, creating technology solutions and developer tools that enable personalized customer interactions for businesses globally. The organization seeks a Carrier Deal Desk Manager to join its Commercial Finance team supporting AMER supplier negotiations and wholesale trading transactions. This remote position operates within a remote-first company culture, though occasional in-person gatherings, team off-sites, or customer meetings may occur.
This role suits an analytical finance professional who can direct the financial evaluation of complex agreements, establish commercial deal structures, and provide definitive guidance to executive leadership. While Carrier Relations drives direct supplier discussions, this position functions as the strategic financial partner responsible for owning deal economics, managing exposure, and supervising approval standards.
The chosen candidate will handle high-value carrier transactions, build scenario models regarding volume and rate shifts, and collaborate alongside routing and carrier teams to resolve financial trade-offs. The individual will also help mentor senior analysts, design regional approval guidelines, and assist in refining operational workflows alongside corporate finance leadership.
Responsibilities
- Manage financial diligence for complex, high-value carrier agreements and wholesale transactions across the AMER region
- Analyze pricing margins, regulatory fees, volume commitments, payment terms, and cash flow impacts
- Develop and test deal models reflecting changes in volume, traffic mix, and rates
- Collaborate with Carrier Relations and Routing Operations to navigate financial trade-offs and approval paths
- Escalate material exceptions to executive committees accompanied by clear recommendations
- Design and maintain financial guardrails, approval standards, and deal analysis methodologies
- Monitor post-signature commitments and leverage actual performance data to influence future agreements
- Mentor senior analysts regarding financial modeling, business judgment, and executive communication
Requirements
- Over 8 years of professional background in commercial finance, strategic finance, procurement finance, pricing, Deal Desk, or related analytical fields
- Demonstrated expertise in financial modeling and independently assessing supplier economics and risks
- Experience leading financial strategies for major vendor negotiations, including pricing structures and commitments
- Ability to influence senior stakeholders across finance and commercial units and resolve complex choices
- Background in formulating analytical standards, financial guardrails, or approval workflows
- Proficiency with enterprise financial applications and workflow software such as Salesforce
Qualifications
- Prior background involving telecommunications carriers, CPaaS, wholesale messaging or voice, or carrier relations
- Familiarity with carrier pricing models, routing economics, and supplier agreements
- Spanish or Portuguese language proficiency
- Experience working with Oracle enterprise systems
Core Skills
Benefits
- Competitive compensation including salary and potential participation in equity and corporate bonus plans
- Generous time off alongside paid personal and sick time
- Paid parental and wellness leave
- Healthcare insurance and retirement savings program options
Frequently Asked Questions
What is the employment type for this position?
The position is a full-time role.
Is this position remote?
Yes, the job is remote, though occasional in-person travel may be required for team meetings, off-sites, or customer gatherings. The posting notes the role cannot be hired in CA, CT, NJ, NY, PA, or WA.
What salary range is associated with this job?
The salary ranges depend on geographic location, spanning from USD 96,640 to 142,000 per year across different state tiers detailed in the posting.
How many years of experience are required?
Candidates must have 8 or more years of experience in commercial finance, strategic finance, procurement finance, pricing, Deal Desk, or a closely related analytical function.
Sample Interview Questions
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