Hybrid opportunity at
GustoPremier Account Partner
Gusto operates a platform focused on supporting the small business economy by handling administrative tasks such as payroll, health insurance, 401(k) plans, and general human resources…
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AI Summary
In this hybrid role, you will serve as a dedicated advisor and primary support point of contact for Gusto's high-value small business accounts. Your daily work involves managing a dedicated book of business to handle payroll and benefits inquiries, mitigating churn risk, leveraging AI-assisted workflows, and collaborating cross-functionally to advocate for client needs within the product roadmap.
About This Role
Gusto operates a platform focused on supporting the small business economy by handling administrative tasks such as payroll, health insurance, 401(k) plans, and general human resources for over 500,000 businesses across the United States. Offices are maintained in Denver, San Francisco, New York City, and Scottsdale for subsidiary roles. The organization is currently hiring a Technical Account Manager to join the Dedicated Service segment of the Care team. This position…
Job Description
Gusto operates a platform focused on supporting the small business economy by handling administrative tasks such as payroll, health insurance, 401(k) plans, and general human resources for over 500,000 businesses across the United States. Offices are maintained in Denver, San Francisco, New York City, and Scottsdale for subsidiary roles. The organization is currently hiring a Technical Account Manager to join the Dedicated Service segment of the Care team. This position acts as a primary point of contact for high-value client accounts, guiding users through core product offerings and new features while fostering enduring partnerships.
The role suits a professional who excels at managing a dedicated portfolio of customer accounts, providing expert support regarding payroll and benefits, and utilizing artificial intelligence assistants to optimize research and communication tasks. Team members are expected to actively engage with relevant AI tools while maintaining compliance standards. Working arrangements are hybrid for individuals located near designated office hubs, requiring presence approximately two to three days each week, or fully remote from approved alternative sites with reliable internet connectivity.
Responsibilities
- Serve as the primary designated contact for handling inbound and outbound support inquiries via phone, email, and video conferencing platforms.
- Manage a specialized portfolio of customer accounts to build loyalty and trust through consistent advisory services.
- Deliver expert guidance regarding payroll and benefits inquiries to resolve issues independently.
- Proactively connect with clients to understand their business models, preferences, and operational needs.
- Identify churn risks and execute strategies to retain accounts using deep product knowledge.
- Partner cross-functionally to eliminate friction points and advocate for client needs internally.
- Utilize AI-assisted tools to accelerate communication, draft correspondence, summarize histories, and compile notes while reviewing outputs for accuracy and empathy.
Requirements
- Have at least 6 years of customer experience background.
- Possess a minimum of 1 year of full-time experience working in payroll.
- Demonstrate at least 2 years of account management experience.
- Show proficiency in utilizing Salesforce, video meeting software, Google Suite tools, Gmail, and scheduling applications.
- Maintain a secure, reliable, and consistent internet connection if working from a non-office location.
- Engage actively with AI tools relevant to the position and maintain data privacy guardrails.
Core Skills
Benefits
- Competitive base pay
- Company benefits
- Equity in the form of Restricted Stock Units
Frequently Asked Questions
What is the employment type for this position?
This is a full-time position.
Is this role remote or hybrid?
The role operates on a hybrid model for employees based near physical offices in Denver, San Francisco, New York City, or Scottsdale, requiring office presence approximately two to three days per week. Remote work from other approved locations is permitted with a reliable internet connection.
What salary is offered for this role?
The posting states that cash compensation ranges from $27.65 per hour to $35.02 per hour specifically in Phoenix, while overall offer amounts for other locations are not explicitly detailed and depend on factors like candidate experience and location.
What experience is required to apply?
Candidates must have six or more years of customer experience, which includes at least one year of full-time payroll experience and two or more years of account management experience.
Role DNA
This profile reflects a high-touch customer success role demanding constant stakeholder interaction and rapid problem-solving within domain-specific payroll and HR workflows.
Salary Analysis
While Gusto did not disclose compensation in this posting, market benchmarks for an experienced Technical Account Manager in major US metros typically range between $95,000 and $145,000 annually.
Employer-Listed Salary
Not disclosed
As stated in this job posting.
Jobsiz Platform Estimate
AI-estimated market range based on role, seniority, and location — not a guaranteed offer, and independent of the employer's own figure above.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.