Opportunity at
EmplifiSVP Sales - North America
Emplifi seeks an experienced commercial leader to direct its North American operations as the SVP Sales. Operating within the customer experience technology sector, Emplifi provides an…
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About This Role
Emplifi seeks an experienced commercial leader to direct its North American operations as the SVP Sales. Operating within the customer experience technology sector, Emplifi provides an autonomous platform integrating customer care, commerce, and social marketing for global brands. In this executive capacity, the selected individual will oversee the regional P&L, direct the full-funnel revenue strategy, and ensure targets are met across annual recurring revenue and bookings. The role suits a…
Job Description
Emplifi seeks an experienced commercial leader to direct its North American operations as the SVP Sales. Operating within the customer experience technology sector, Emplifi provides an autonomous platform integrating customer care, commerce, and social marketing for global brands. In this executive capacity, the selected individual will oversee the regional P&L, direct the full-funnel revenue strategy, and ensure targets are met across annual recurring revenue and bookings.
The role suits a senior sales executive with a background in SaaS environments, particularly within digital marketing, customer experience, or social technology. Responsibilities include translating global market strategies into local execution, scaling the commercial team, and directly closing high-profile enterprise accounts. The position requires close collaboration with product, marketing, finance, and customer success divisions to drive retention, upsell opportunities, and net revenue retention.
Candidates should bring a hands-on leadership style paired with expertise in scaling sales organizations, managing M&A integrations, and leveraging artificial intelligence tools in enterprise sales conversations. The working environment offers flexible policies, unlimited paid time off, comprehensive health coverage, and retirement plan matching.
Responsibilities
- Manage the regional P&L and drive full-funnel revenue outcomes encompassing new business, expansion, and retention
- Translate global go-to-market strategies into regional execution with a focus on enterprise accounts
- Establish pipeline management, forecasting discipline, and CRM adoption infrastructure
- Partner with Customer Success leadership to oversee regional Gross Revenue Retention and Net Revenue Retention
- Engage directly with executive stakeholders at major strategic accounts to close high-profile enterprise clients
- Recruit, assess, and develop regional sales talent while collaborating on territory design and compensation alignment
Requirements
- Demonstrated commercial growth experience in a SaaS environment related to CX, social, or digital marketing technology
- Prior experience operating at the VP level or higher leading sales and customer success teams in a high-growth company
- Proven capability in building and scaling sales organizations with established methodologies for hiring, coaching, and performance management
- Experience guiding teams through mergers, acquisitions, and business integrations
- Strong enterprise sales skills capable of driving complex deals personally and mentoring others
- Proficiency with AI-driven technology and tools for daily work and enterprise buyer interactions
Core Skills
Benefits
- Unlimited paid time off
- Thirteen paid holidays
- Sick days and community service days
- Comprehensive health coverage including medical, dental, vision, and life insurance options
- Paid parental leave program
- Company-paid short-term and long-term disability protection
- 401(k) retirement plan with company match
- Comprehensive Employee Assistance Program
Frequently Asked Questions
What is the employment type for this position?
The position is a full-time role.
What is the remote work policy?
The role is classified as on-site.
What salary does this position offer?
The source posting does not specify the salary for this position.
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