Hybrid opportunity at
GustoStaff Product Designer, HR Experiences
Gusto operates a platform serving over half a million small businesses nationwide by managing payroll, health insurance, 401(k) plans, and human resources administration. The organization is…
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About This Role
Gusto operates a platform serving over half a million small businesses nationwide by managing payroll, health insurance, 401(k) plans, and human resources administration. The organization is currently hiring a full-time Staff Product Designer to join the HR Experiences team based out of the New York office on a hybrid schedule. In this position, the professional will shape conversational and AI-native workflows that allow business owners to receive human resources guidance…
Job Description
Gusto operates a platform serving over half a million small businesses nationwide by managing payroll, health insurance, 401(k) plans, and human resources administration. The organization is currently hiring a full-time Staff Product Designer to join the HR Experiences team based out of the New York office on a hybrid schedule.
In this position, the professional will shape conversational and AI-native workflows that allow business owners to receive human resources guidance directly inside the platform. The work involves designing comprehensive service journeys, establishing operational routing between customers, artificial intelligence, and human experts, and maintaining high standards of execution in a compliance-heavy domain.
This role is well-suited for a seasoned product design professional who is comfortable navigating ambiguity, managing complex multi-stakeholder workflows, and applying strong judgment to AI-generated outputs where accuracy is critical.
Responsibilities
- Design end-to-end artificial intelligence-driven HR journeys that translate user requests into actionable outcomes without exposing system complexity
- Perform service design across a two-sided platform by creating journey maps and operational blueprints for routing and handoffs between users, technology, and specialists
- Evaluate artificial intelligence outputs to determine readiness for deployment, appropriate error handling, and when human intervention is necessary
- Collaborate directly with product management, engineering, and data teams to frame ambiguous problems and establish product direction
- Ship iterations rapidly through quick feedback cycles to refine the user experience
- Direct and execute research initiatives involving customers and specialists to validate decisions in a regulated compliance environment
Requirements
- At least six years of professional product design experience owning and shipping B2B SaaS solutions with strong web craft
- Demonstrated history of designing and shipping artificial intelligence-enabled or conversational interfaces to real users
- Experience handling uncertainty, system errors, and human override scenarios in product design
- Service design expertise covering multi-stakeholder or two-sided products, including journey mapping and operational blueprints
- Ability to evaluate artificial intelligence outputs and design for high-stakes operational environments
- Comfort working independently through ambiguity to scope problems without requiring complete upfront information
- Strong cross-functional collaboration and communication skills across product, engineering, data, and design teams
Qualifications
- Background working within regulated or high-stakes sectors such as human resources, legal, compliance, healthcare, or fintech
- Experience helping teams transition to artificial intelligence-native workflows
- Contributions toward artificial intelligence governance, evaluation practices, or experience design patterns
- Experience designing interfaces for internal or expert users such as support staff, advisors, or agents alongside customer-facing surfaces
Core Skills
Benefits
- Competitive base pay alongside equity compensation in the form of restricted stock units
- Standard full-time employment benefits package
Frequently Asked Questions
What is the location and remote status for this role?
This position is based in New York and operates on a hybrid remote schedule, which includes working from the New York office on designated days approximately two to three days per week.
What is the employment type for the Staff Product Designer?
This is a full-time employment position.
What salary is offered for this role in New York?
The cash compensation range for this position in New York is $177,000 to $222,000 per year, with final offers determined by candidate experience and expertise.
What are the primary experience requirements?
Candidates must have six or more years of product design experience in a B2B SaaS environment, a portfolio of shipped AI or conversational products, and service design experience with journey mapping and operational blueprinting.
Sample Interview Questions
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