Hybrid opportunity at
GustoSenior Staff UX Researcher, Quantitative
Gusto provides a comprehensive platform handling payroll, HR, health insurance, and 401(k) plans to support over 500,000 small businesses nationwide. Operating with teams across San Francisco,…
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About This Role
Gusto provides a comprehensive platform handling payroll, HR, health insurance, and 401(k) plans to support over 500,000 small businesses nationwide. Operating with teams across San Francisco, Denver, and New York, the company builds inclusive workplace solutions designed to empower business owners and their teams. The organization is seeking a Senior Staff UX Researcher, Quantitative to join the research team within its research and development wing. This hybrid role is based…
Job Description
Gusto provides a comprehensive platform handling payroll, HR, health insurance, and 401(k) plans to support over 500,000 small businesses nationwide. Operating with teams across San Francisco, Denver, and New York, the company builds inclusive workplace solutions designed to empower business owners and their teams.
The organization is seeking a Senior Staff UX Researcher, Quantitative to join the research team within its research and development wing. This hybrid role is based in San Francisco, offering a unique opportunity to shape high-stakes product decisions and guide future investments using robust empirical evidence. The ideal candidate thrives in a cross-functional environment, collaborating closely with product managers, engineers, data scientists, and senior leadership.
In this capacity, the professional will spearhead quantitative methodologies, build psychometric measurement frameworks, and establish scalable usability benchmarks. The role requires active engagement with artificial intelligence tools to evaluate AI-powered experiences and scale research practices. Full-time employees at Gusto receive competitive compensation packages including base pay, equity in the form of restricted stock units, and comprehensive benefits.
Responsibilities
- Design and execute a quantitative research roadmap across research and development to mitigate risk on major product investments
- Create psychometric frameworks and validated scales to measure customer sentiment regarding AI features
- Direct organizational quantitative strategy, including survey methods, conjoint analysis, and MaxDiff studies
- Collaborate with data science teams to synthesize attitudinal, behavioral, and metric data into comprehensive customer insights
- Establish and update ideal customer profile segmentation as products and business goals evolve
- Perform large-sample usability benchmarking and competitive evaluations to guide design directions
- Mentor team members and advance AI-native research workflows across the organization
Requirements
- Possess at least 8 years of professional experience leading quantitative user experience research
- Demonstrate expertise in statistical modeling, survey science, sampling, pricing research, and AI evaluation methods
- Show proficiency in SQL and Python while maintaining hands-on familiarity with survey platforms like Qualtrics
- Have a proven background in establishing research standards that scale beyond individual projects across multiple teams
- Bring extensive experience working on artificial intelligence products
Core Skills
Benefits
- Competitive base salary
- Company equity through restricted stock units
- Standard employee benefits package
Frequently Asked Questions
What is the employment type for this position?
This is a full-time position.
Where is the job located and what is the remote policy?
The position is based in San Francisco under a hybrid work model. Employees in this location are expected to work from the office approximately two to three days per week on designated days.
What salary is offered for this role?
The source posting does not specify the exact salary range for the San Francisco location.
How many years of experience are required?
Candidates must have eight or more years of experience leading quantitative user experience research.
Sample Interview Questions
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