Remote opportunity at
NeuraFlashSalesforce Consultant, Quality Assurance
NeuraFlash, Part of Accenture operates as an artificial intelligence and customer engagement innovator specializing in technologies like Agentforce, AWS, and Salesforce solutions. The organization is currently…
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About This Role
NeuraFlash, Part of Accenture operates as an artificial intelligence and customer engagement innovator specializing in technologies like Agentforce, AWS, and Salesforce solutions. The organization is currently hiring a remote, full-time Salesforce Consultant, Quality Assurance to act as a principal quality authority for complex multi-cloud deployments. This position fits professionals who want to oversee end-to-end testing strategies, lead go-live assessments, and manage quality governance across multi-stream programs. The selected candidate will…
Job Description
NeuraFlash, Part of Accenture operates as an artificial intelligence and customer engagement innovator specializing in technologies like Agentforce, AWS, and Salesforce solutions. The organization is currently hiring a remote, full-time Salesforce Consultant, Quality Assurance to act as a principal quality authority for complex multi-cloud deployments.
This position fits professionals who want to oversee end-to-end testing strategies, lead go-live assessments, and manage quality governance across multi-stream programs. The selected candidate will function as a hands-on contributor and technical leader, guiding teams through functional, integration, system, user acceptance, regression, and performance validation cycles.
Team members at the company enjoy a flexible working environment with remote options alongside potential travel requirements of up to twenty-five percent. The enterprise emphasizes connection across regional hubs and headquarters while supporting diverse client implementations involving conversational analytics, contact center operations, and generative artificial intelligence features.
Responsibilities
- Serve as the primary quality assurance point of contact for clients, technical leads, and project colleagues
- Partner with solution architects, developers, business analysts, and project managers to establish testing strategies and address risks early
- Manage quality assurance program operations including resource planning, risk management, and stakeholder reporting
- Maintain active quality dashboards and prepare testing status reports for weekly steering committees and go or no-go decisions
- Coordinate sandbox and staging environments alongside release deployments and testing schedules
- Lead launch readiness evaluations by compiling metrics, risk summaries, and formal sign-off paperwork
- Provide post-launch support through production issue triage, hotfix validation, and known issues log maintenance
- Validate prompt regression and generative artificial intelligence capabilities using sampling techniques and accuracy benchmarks
- Author test strategies, detailed scenario-based test cases, acceptance criteria, and traceability matrices mapped to project scope
- Execute functional, integration, regression, exploratory, performance, and user acceptance testing loops
- Manage the complete defect lifecycle encompassing creation, triage, prioritization, service level agreement tracking, and trend analysis
Requirements
- Have three to six years of experience working in quality assurance roles
- Possess at least four years of hands-on experience covering functional, integration, system, and automated testing for Salesforce or Amazon Web Services Connect implementations
- Demonstrate lead delivery experience on at least one contact center and interactive voice response telephony project utilizing platforms such as Service Cloud Voice, Amazon Connect, Twilio, Avaya, Cisco, or Genesys
- Maintain proficiency with enterprise testing tools including Jira, Azure DevOps, Zephyr Scale, TestRail, or qTest
- Show familiarity with version control systems and pipeline configuration platforms like GitHub, GitLab, Bitbucket, Jenkins, or GitHub Actions
- Bring experience using user interface automation, application programming interface testing utilities, and performance evaluation tools
Core Skills
Frequently Asked Questions
What is the employment type and remote status for this role?
This position is full-time and remote, though the employer notes that travel up to twenty-five percent may be required for certain roles.
What salary is offered for the Salesforce Consultant, Quality Assurance position?
The source posting does not specify a single fixed salary but lists geographic annual pay ranges depending on location, such as $94,400 to $266,300 USD for California and $87,400 to $213,000 USD for Cleveland.
What experience is required to apply?
Candidates must have three to six years of quality assurance experience, including at least four years of hands-on work with functional, integration, system, and automated testing on Salesforce or Amazon Web Services Connect implementations.
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