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Sierra is seeking an Operations Manager for Product & Engineering to join its team in London. As a leading platform for customer-facing artificial intelligence agents, Sierra…
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About This Role
Sierra is seeking an Operations Manager for Product & Engineering to join its team in London. As a leading platform for customer-facing artificial intelligence agents, Sierra collaborates with major brands worldwide to reshape customer service and business growth. The company was founded by Bret Taylor and Clay Bavor and operates primarily as an in-person workplace guided by core principles of trust, customer obsession, craftsmanship, intensity, and family balance. In this…
Job Description
Sierra is seeking an Operations Manager for Product & Engineering to join its team in London. As a leading platform for customer-facing artificial intelligence agents, Sierra collaborates with major brands worldwide to reshape customer service and business growth. The company was founded by Bret Taylor and Clay Bavor and operates primarily as an in-person workplace guided by core principles of trust, customer obsession, craftsmanship, intensity, and family balance.
In this full-time role, the Operations Manager will oversee the operating rhythm for the product and engineering departments. This position is ideal for an organized professional experienced in program management or business operations who can establish operational processes, build tracking artifacts, and bridge multiple cross-functional groups.
The successful candidate will manage planning cycles, roadmap workflows, initiative tracking, and team sprints while designing efficient frameworks for goal-setting and prioritization. Team members enjoy a comprehensive compensation package that includes an annual salary between £130,000 and £180,000, equity opportunities, flexible paid time off, medical, dental, vision, life, and disability coverage, parental leave, fertility benefits through Carrot, retirement plans, lunch, and a discretionary benefit stipend.
Responsibilities
- Manage the operating cadence for product and engineering by directing planning cycles, roadmap workflows, initiative tracking, sprint planning, and team projects.
- Design and optimize key processes such as product reviews, retrospectives, team syncs, and engineering demos to improve velocity.
- Create and maintain operational artifacts including roadmaps, planning documents, capacity trackers, dashboards, and retrospectives.
- Coordinate cross-functional initiatives spanning product, engineering, design, brand, sales, and operations teams to establish alignment and accountability.
- Partner with leadership to develop scalable frameworks for goal-setting, prioritization, and execution.
- Examine operational data and feedback to pinpoint friction points and deploy systems that elevate outcomes.
- Establish and continuously refine the internationalization operations playbook to support scaling efforts.
Requirements
- Possess six to eight or more years of experience in product operations, business operations, or program management within a high-growth, product-led company.
- Demonstrate a proven background in building and scaling operational processes from scratch.
- Exhibit strong organization and methodology to bring structure to ambiguous situations.
- Display excellent written and verbal communication abilities across all stakeholder levels.
- Demonstrate comfort using systems such as Linear, Figma, and Google Drive.
- Show strong analytical instincts with proficiency in Excel and Google Sheets.
Qualifications
- Experience working at an early-stage startup or a scaling product organization.
- Familiarity with OKR frameworks, roadmap tools, or product analytics platforms.
- Background in product management, engineering, consulting, or strategy featuring deep operational exposure.
- Experience handling vendor management and localization expansion efforts.
- Familiarity with SQL or dashboard creation.
Core Skills
Benefits
- Annual salary between £130,000 and £180,000
- Company equity participation
- Flexible unlimited paid time off
- Medical, dental, and vision coverage for employees and their families
- Life insurance and disability benefits
- Retirement plan dependent on the country of employment
- Parental leave
- Fertility and family building benefits via Carrot
- Lunch, snacks, and coffee provided on-site
- Discretionary benefit stipend
- Free alphorn lessons
Frequently Asked Questions
What is the location and remote status for this role?
This is a full-time, on-site position located in London.
What is the salary and compensation package?
The salary ranges from £130,000 to £180,000 per year, accompanied by equity offerings and a comprehensive suite of benefits.
What level of experience is required?
Candidates must have 6 to 8 or more years of experience in product operations, business operations, or program management at a high-growth, product-led company.
How do I apply for this position?
The provided source posting does not specify the exact application submission instructions.
Sample Interview Questions
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