Remote opportunity at
GalileoCreative Hospitality
Galileo is seeking a Creative Hospitality professional for a full-time, remote position to support its national medical practice. Galileo operates across all 50 states, delivering data-driven,…
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About This Role
Galileo is seeking a Creative Hospitality professional for a full-time, remote position to support its national medical practice. Galileo operates across all 50 states, delivering data-driven, longitudinal care via phone, in-home, and digital channels, serving regional health plans, employers, and Fortune 500 organizations. Founded by Dr. Tom X. Lee, the organization focuses on improving healthcare quality and affordability. This role suits hospitality experts who want to transition their customer service…
Job Description
Galileo is seeking a Creative Hospitality professional for a full-time, remote position to support its national medical practice. Galileo operates across all 50 states, delivering data-driven, longitudinal care via phone, in-home, and digital channels, serving regional health plans, employers, and Fortune 500 organizations. Founded by Dr. Tom X. Lee, the organization focuses on improving healthcare quality and affordability.
This role suits hospitality experts who want to transition their customer service skills into a healthcare setting. Team members focus on building personal relationships, guiding individuals through administrative and clinical processes, and ensuring positive patient interactions. The role offers a schedule without early morning or late-night shifts.
Candidates should thrive in fast-paced settings, communicate clearly, and pay close attention to detail. While a background in healthcare is not required, applicants must be willing to learn and spend some time collaborating in an office setting. Bilingual abilities in English and Spanish are considered an advantage.
Responsibilities
- Deliver individualized support by recognizing unique client circumstances
- Connect individuals with appropriate administrative and clinical teams
- Gather medical records and handle insurance authorizations
- Build strong relationships and continuously improve support processes
Requirements
- Customer service or hospitality experience
- Ability to thrive in a fast-paced environment
- Strong communication skills and meticulous attention to detail
- Willingness to spend some time collaborating in an office
Qualifications
- Bilingual proficiency in English and Spanish
Core Skills
Benefits
- Medical, dental, and vision insurance
- Flexible Spending Account and Health Savings Account
- 401K plan with employer match
- Company-paid short-term disability, long-term disability, AD&D, and life insurance
- Up to 12 weeks of paid parental leave
- Generous paid time off
Frequently Asked Questions
Is this position remote?
Yes, this is a fully remote role, though staff are expected to spend some time collaborating in an office.
What is the salary for the Creative Hospitality role?
The compensation ranges from $20 to $22 per hour, determined by experience, location, and market dynamics.
Do I need a healthcare background to apply?
No prior healthcare background is required, but applicants should be eager to learn and bring strong customer service skills.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.