Remote opportunity at
Hippocratic AIVice President, Customer Success (Remote)
Hippocratic AI seeks a remote Vice President, Customer Success to establish and scale a dedicated customer success organization focused on health plan and managed care accounts.…
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About This Role
Hippocratic AI seeks a remote Vice President, Customer Success to establish and scale a dedicated customer success organization focused on health plan and managed care accounts. The employer builds a safety-focused, healthcare-only large language model designed to transform patient outcomes at a global scale. In this position, the appointee will design operational frameworks, build high-performing teams, and drive retention and expansion across major payer clients utilizing artificial intelligence platforms for…
Job Description
Hippocratic AI seeks a remote Vice President, Customer Success to establish and scale a dedicated customer success organization focused on health plan and managed care accounts. The employer builds a safety-focused, healthcare-only large language model designed to transform patient outcomes at a global scale. In this position, the appointee will design operational frameworks, build high-performing teams, and drive retention and expansion across major payer clients utilizing artificial intelligence platforms for tasks such as prior authorization and utilization management.
This role suits an experienced customer success leader with a deep background in the health plan sector who can bridge clinical, operational, and executive perspectives. The position requires frequent engagement directly with clients, involving twenty-five to forty percent travel for executive reviews, clinical rounding, and visits to the company headquarters in Menlo Park, California.
Within the first ninety days, the incoming leader will complete a client base diagnostic, establish key performance indicators, build out initial team structures, and deliver measurable satisfaction improvements for strategic accounts. Over the course of a year, the professional will scale the department, build replicable onboarding playbooks, and foster strong net revenue retention.
Responsibilities
- Build, recruit, onboard, and mentor a payer-focused customer success organization comprising executives, leaders, technical specialists, and implementation experts
- Develop and execute a comprehensive customer success strategy tailored to the regulatory environment and operating models of managed care organizations
- Establish trusted relationships with health plans, pharmacy benefit managers, and other payer entities at both operational and executive levels
- Drive account retention and expansion across use cases including utilization management, member engagement, care management, and prior authorization
- Represent the voice of the customer internally by partnering with product, engineering, and clinical teams to channel feedback into product evolution
- Implement and refine customer metrics including HEDIS and STARS performance, medical loss ratio impact, and per-member-per-month cost trends
- Act as an escalation point to resolve complex client issues while navigating compliance requirements and regulatory frameworks
Requirements
- Possess a bachelor’s degree from an accredited university
- Bring ten to fifteen years of professional experience in customer success, account management, or leadership roles within the payer or health plan industry
- Accumulate at least seven years of experience in customer-facing leadership positions
- Demonstrate a proven track record of driving customer success and revenue growth within business-to-business software-as-a-service or healthcare technology companies serving payers
- Show deep understanding of managed care operations, claims processing, network management, and regulatory frameworks such as CMS and NCQA
- Prove experience working with health plan stakeholders across medical management, population health, quality, information technology, and the C-suite
- Display a data-driven mindset with hands-on experience leveraging metrics like HEDIS, STARS, and medical loss ratios
- Show demonstrated experience scaling customer success teams and processes in high-growth startup or scaling technology environments
- Commit to a field-facing schedule requiring 25 to 40 percent travel for multi-day onsite visits, executive reviews, and trips to Menlo Park headquarters
Qualifications
- Hold an MBA, MHA, or advanced degree in business, healthcare administration, or a related field
- Demonstrate thought leadership in the payer industry through speaking engagements at major conferences like AHIP, RISE, or AMCP
- Possess hands-on familiarity with artificial intelligence-based solutions applied in payer operations, such as prior authorization automation
- Show experience with value-based care models and payer-provider collaboration initiatives
- Bring existing relationships with senior leaders at major national and regional health plans
- Have a track record of building customer success organizations from the ground up in emerging categories
Core Skills
Benefits
- Competitive compensation package based on experience, expertise, and level of responsibility
- Equity options
- Health insurance
- Other standard benefits
Frequently Asked Questions
Is this position remote?
Yes, this is listed as a remote position, though it is a field-facing role requiring twenty-five to forty percent travel for client visits, executive reviews, and trips to the company headquarters in Menlo Park.
What is the salary for this role?
The source posting does not specify an exact salary amount, stating only that compensation is competitive and based on experience, expertise, and level of responsibility.
What level of experience is required?
Candidates must have ten to fifteen years of professional experience in customer success, account management, or related leadership roles within the payer industry, with at least seven of those years in customer-facing leadership positions.
What educational qualifications are needed?
A bachelor’s degree from an accredited university is required. An MBA, MHA, or advanced degree in business or healthcare administration is listed as a preferred qualification.
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