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RobinhoodShort Term Planning Analyst
Robinhood is an organization focused on democratizing finance and participating in the massive generational transfer of wealth. Within the Workforce Optimization group, this position focuses on…
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About This Role
Robinhood is an organization focused on democratizing finance and participating in the massive generational transfer of wealth. Within the Workforce Optimization group, this position focuses on maintaining optimal staffing levels, balancing operational efficiency, and ensuring service standards are met across a 1 to 90 day timeframe. The Short Term Planning Analyst will review data, locate performance discrepancies, and suggest staffing modifications. This individual collaborates with Operations, Forecasting, and business process…
Job Description
Robinhood is an organization focused on democratizing finance and participating in the massive generational transfer of wealth. Within the Workforce Optimization group, this position focuses on maintaining optimal staffing levels, balancing operational efficiency, and ensuring service standards are met across a 1 to 90 day timeframe.
The Short Term Planning Analyst will review data, locate performance discrepancies, and suggest staffing modifications. This individual collaborates with Operations, Forecasting, and business process outsourcing partners to align resource availability with customer demand, particularly during critical events.
This position is situated in the Chicago office and requires working on-site at least three days per week. It is well-suited for analytical professionals who thrive in fast-paced operational environments with shifting priorities and who want to influence workforce planning and business scalability.
Responsibilities
- Manage performance against key metrics including service level attainment and interval-level delivery
- Examine data trends to find the root causes of forecast variations and operational gaps
- Build and maintain reports and models for short-term staffing strategies
- Collaborate across departments with Operations, Forecasting, and BPO partners to boost productivity
- Convert raw data into actionable recommendations for leadership teams
- Execute real-time and short-term staffing changes during key business events
- Find ways to scale, automate, and refine workforce planning procedures
Requirements
- Possess one to three years of experience in operations, analytics, consulting, or a related problem-solving role
- Bring one to three years of direct experience collaborating with BPO partners
- Demonstrate strong analytical capabilities with advanced skill in Google Sheets or Excel
- Show experience handling data using SQL or comparable tools
Qualifications
- Familiarity with Python or R
- Proficiency with data visualization platforms like Looker or Tableau
Core Skills
Benefits
- Performance-driven compensation featuring bonuses, equity ownership, and 401(k) matching
- Fully paid employee health insurance and partial coverage for dependents
- Lifestyle wallet for wellness and learning expenses
- Employer-paid life and disability coverage
- Fertility and mental health care benefits
- Paid time off covering sick leave, parental leave, holidays, and regular time off
- Office amenities including catered meals and organized events
Frequently Asked Questions
What is the location and remote work policy for this role?
This position is based in the Chicago office. In-person attendance is required at least three days per week.
What is the expected salary for this position?
The base pay range for Zone 2 locations, which includes Chicago, is $86,000 to $101,000 USD, and the role is also eligible for bonus opportunities, equity, and benefits.
What level of experience is required?
Applicants must have one to three years of experience in analytics, operations, consulting, or a similar problem-solving role, along with one to three years of experience working directly with BPO partners.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.