Remote opportunity at
Evergreen NephrologyQuality Improvement Specialist
Evergreen Nephrology seeks a remote Quality Improvement Specialist to join its team on a full-time basis. The organization partners with nephrologists to transform kidney care through…
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About This Role
Evergreen Nephrology seeks a remote Quality Improvement Specialist to join its team on a full-time basis. The organization partners with nephrologists to transform kidney care through value-based, person-centered methods that delay disease progression, promote home-based care, and accelerate kidney transplants. In this position, you will act as a key connector between patients, healthcare providers, and internal teams to identify, manage, and close care gaps. The role involves managing a dedicated…
Job Description
Evergreen Nephrology seeks a remote Quality Improvement Specialist to join its team on a full-time basis. The organization partners with nephrologists to transform kidney care through value-based, person-centered methods that delay disease progression, promote home-based care, and accelerate kidney transplants.
In this position, you will act as a key connector between patients, healthcare providers, and internal teams to identify, manage, and close care gaps. The role involves managing a dedicated panel of patients and providers, delivering actionable performance insights, and driving metric improvements across HEDIS and Medicare Stars programs.
This opportunity is well-suited for a compassionate healthcare professional who thrives in a fast-paced, performance-oriented, and evolving environment. You will be responsible for provider education, proactive patient outreach, workflow optimization, and cross-functional collaboration while maintaining strict compliance with HIPAA and regulatory standards.
Evergreen Nephrology provides an inclusive workplace and an extensive benefits package to support staff both inside and outside of the professional setting.
Responsibilities
- Partner with nephrology and specialty practices regarding HEDIS and Stars expectations, documentation standards, and value-based care priorities
- Interpret and share quality reports, care gap lists, and dashboards with provider practices
- Educate practices on coding completeness, documentation accuracy, and workflows that impact quality measures
- Facilitate recurring meetings with providers and staff to review quality trends and co-develop performance improvement plans
- Manage an assigned panel of patients to monitor and prioritize care gaps across preventive care and chronic disease management
- Conduct proactive patient outreach via phone, electronic channels, and other approved methods to encourage screenings, labs, immunizations, and appointments
- Identify and address barriers such as transportation issues, scheduling difficulties, or health literacy limitations
- Collaborate across internal departments including Quality, Clinical Operations, Coding, Practice Transformation, and Pharmacy
- Maintain accurate and timely documentation within electronic medical records and quality systems
Requirements
- One to two years of experience in quality improvement, population health, provider engagement, or care coordination
- Prior patient-facing outreach experience
- Familiarity with quality workflows, gap closure processes, and documentation requirements
- Strong communication and relationship-building abilities
- Proficiency with EMR systems and healthcare technology tools
- Intermediate skills in Microsoft Office Suite including Outlook and Teams
- Ability to work in a remote setting with a dedicated workspace free from interruptions
- Home internet meeting minimum speeds of 25 Mbps download and 10 Mbps upload via a hardwired connection
Qualifications
- Hands-on experience with HEDIS and Medicare Stars measures
- Background in nephrology, chronic kidney disease, end-stage renal disease, or chronic disease management
- Medical Assistant or LPN license
- Bachelor degree in a health-related field or equivalent healthcare experience
Core Skills
Benefits
- Paid time off starting at 4 weeks for full-time employees
- 12 paid holidays per year
- Medical, dental, vision, and life insurance
- Health Savings Account with an employer match
- Reimbursement for continuing medical education for eligible roles
- 401(k) program with up to 4% employer match after six months of tenure
- Paid parental leave
- Training and development program
Frequently Asked Questions
Is this position remote?
Yes, this is a remote role requiring a dedicated workspace and a hardwired internet connection meeting specified speed requirements.
What is the employment type?
This is a full-time position.
What is the salary for this role?
The pay range is $20 to $24 per hour, with the exact pay determined by experience, education, role demand, and other factors. The position is also eligible for an annual bonus.
What kind of experience is required?
Candidates must have one to two years of experience in quality improvement, population health, provider engagement, or care coordination, alongside patient-facing outreach experience and EMR proficiency.
Sample Interview Questions
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