Opportunity at
RobinhoodOvernight Customer Experience Representative, Concierge
Robinhood is seeking an Overnight Customer Experience Representative, Concierge to join its team in Chicago. The company aims to democratize finance and build the future of…
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About This Role
Robinhood is seeking an Overnight Customer Experience Representative, Concierge to join its team in Chicago. The company aims to democratize finance and build the future of industry by engaging with high-value clients. In this role, you will act as a primary point of contact for the most active users, resolving intricate issues and building lasting relationships. You will proactively reach out to these engaged clients to educate them, prevent potential…
Job Description
Robinhood is seeking an Overnight Customer Experience Representative, Concierge to join its team in Chicago. The company aims to democratize finance and build the future of industry by engaging with high-value clients. In this role, you will act as a primary point of contact for the most active users, resolving intricate issues and building lasting relationships. You will proactively reach out to these engaged clients to educate them, prevent potential problems, and share valuable product feedback internally to enhance overall user experience.
This position involves working overnight shifts on a full-time, on-site basis in Chicago, with the requirement to attend in-person during the initial onboarding period. It is well-suited for licensed financial services professionals who excel at empathy, communication, and complex problem-solving in a fast-paced environment. Successful candidates will manage advanced brokerage products such as options, margin trading, cryptocurrencies, and futures.
The company provides performance-driven compensation that includes bonus opportunities, equity ownership, and 401(k) matching. Additional perks include top-tier health insurance coverage, a lifestyle spending wallet for wellness and learning, fertility support, mental health benefits, life and disability insurance, and paid time off alongside parental leave.
Responsibilities
- Deliver client support by addressing complex inquiries and maintaining customer satisfaction ratings
- Engage in personalized, goal-oriented discussions with high-value clients regarding their financial journeys
- Offer clear and compliant guidance regarding investment strategies and advanced brokerage tools like margin, crypto, multi-leg options, and futures
- Share customer insights and recurring themes with internal teams to help refine company products and services
- Collaborate with peers to improve outreach workflows and support strategies
Requirements
- Minimum of three years of experience working within a brokerage or licensed financial services setting
- Active FINRA Series 7 and Series 63 licenses
- Proficiency in cryptocurrency, futures, margin trading, and multi-leg options strategies
- Strong verbal and written communication skills to explain intricate financial topics clearly
- Familiarity with CRM platforms and feedback systems such as Slack and Salesforce
Qualifications
- Possession of FINRA Series 3 and Series 66 licenses or willingness to obtain them within a specific timeframe
Core Skills
Benefits
- Performance-driven compensation programs with bonuses and equity ownership
- 401(k) matching
- Comprehensive health insurance with full coverage for employees and partial coverage for dependents
- Access to the Robinhood Employee Fund for private investment exposure
- Lifestyle wallet for wellness and continuing education
- Employer-paid life and disability insurance
- Fertility and mental health benefits
- Paid time off, sick leave, company holidays, and parental leave
Frequently Asked Questions
What is the location and remote policy for this role?
The position is based in Chicago, requiring in-person attendance five days per week during the onboarding period. Following onboarding, remote overnight shifts are expected at least five days a week.
What licenses are required for this position?
Candidates must hold FINRA Series 7 and Series 63 licenses. FINRA Series 3 and Series 66 licenses are preferred and must be obtained within a set timeframe if not already held.
What is the salary range for this job?
The specific salary range is not explicitly stated in the posting, though base pay depends on factors like experience and location, with Chicago falling under Zone 2 compensation parameters.
What employment type is this role?
This is a full-time position.
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