Remote opportunity at
StashOperations Associate
Stash is a financial technology company seeking an Operations Associate to join its Fraud and Disputes team on a remote basis. The organization aims to simplify…
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About This Role
Stash is a financial technology company seeking an Operations Associate to join its Fraud and Disputes team on a remote basis. The organization aims to simplify investing and wealth building for everyday consumers through technology-driven solutions. In this role, the professional will focus on customer-centric investigations, dispute resolutions, and maintaining effective risk management protocols within a lean operations group. This position suits an analytical professional with experience handling transaction disputes,…
Job Description
Stash is a financial technology company seeking an Operations Associate to join its Fraud and Disputes team on a remote basis. The organization aims to simplify investing and wealth building for everyday consumers through technology-driven solutions. In this role, the professional will focus on customer-centric investigations, dispute resolutions, and maintaining effective risk management protocols within a lean operations group.
This position suits an analytical professional with experience handling transaction disputes, remote deposit checks, and fraudulent activity assessments. Team members work within a flexible environment that supports productivity from home, an office, or both.
Stash provides a total rewards package that combines financial compensation and equity, alongside health care coverage, a complimentary Stash+ subscription, flexible time off, equipment allowances, a home internet subsidy, and paid parental leave.
Responsibilities
- Investigate card and ACH disputes following Reg E, Mastercard, and debit network regulations
- Resolve customer disputes within mandated regulatory timeframes
- Handle the complete chargeback lifecycle using Mastercard network rules to reduce financial risks
- Examine, process, and make decisions on remote deposit capture checks, returns, and adjustments
- Examine suspicious account behaviors, demographic data, and high-risk transaction patterns to spot and stop fraud
- Prepare clear, well-written investigative summaries documenting data-driven dispute determinations
- Collaborate with team members to enhance risk management and operational processes
- Utilize modern technology, including artificial intelligence tools, to streamline procedures
Requirements
- Three to five years of professional background in mobile deposit capture processing alongside debit card and ACH dispute investigations
- Familiarity with consumer payment standards, Nacha guidelines, Reg E, and network regulations
- Demonstrated ability to meet strict regulatory deadlines and network timeframes accurately
- Competence in analyzing complex transaction histories and behavioral patterns to identify anomalies
- Capacity to evaluate conflicting or incomplete information to reach logical conclusions
Qualifications
- Prior familiarity with artificial intelligence tools
Core Skills
Benefits
- Compensation including salary and equity
- Health care benefits along with enhanced wellness options through One Medical and Maven Health
- Complimentary Stash+ account subscription
- Flexible work environment supporting remote and in-office arrangements
- Flexible time off policy
- Work-from-home equipment stipends and home internet subsidy
- Paid parental leave for birth-giving and non-birth-giving parents
Frequently Asked Questions
What is the salary range for the Operations Associate position?
The base salary range spans from $70,000 to $80,000, with actual pay determined by qualifications, skills, experience, and internal equity.
Is this position remote?
Yes, this role operates under a flexible hybrid model allowing employees to work from home, an office, or a combination of both.
What level of experience is required for this role?
Applicants need three to five years of experience in mobile deposit capture processing, debit card and ACH dispute investigations and resolutions.
How can applicants request application accommodations?
Candidates needing reasonable accommodations to make the application process accessible can contact recruiting@Stash.com.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.