Remote opportunity at
6senseManager, Customer Success - Upmarket
6sense is seeking a Manager, Customer Success - Upmarket to lead a team of seven to eight Customer Success Managers. The position involves overseeing a combined…
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About This Role
6sense is seeking a Manager, Customer Success - Upmarket to lead a team of seven to eight Customer Success Managers. The position involves overseeing a combined portfolio of Upmarket accounts with annual contract values spanning $100K to $500K, generating roughly $15M to $20M in ARR. This people leadership position requires balancing talent coaching, forecasting discipline, operational rigor, and strategic account execution. The person in this role will guide team members…
Job Description
6sense is seeking a Manager, Customer Success - Upmarket to lead a team of seven to eight Customer Success Managers. The position involves overseeing a combined portfolio of Upmarket accounts with annual contract values spanning $100K to $500K, generating roughly $15M to $20M in ARR. This people leadership position requires balancing talent coaching, forecasting discipline, operational rigor, and strategic account execution.
The person in this role will guide team members on customer adoption, retention, executive stakeholder engagement, and risk mitigation. Candidates should be comfortable collaborating across various internal divisions such as Sales, Product, Support, Professional Services, Marketing, and Revenue Operations. This position requires someone who can build high-performing teams, champion data-driven management practices, and foster a culture of accountability and continuous improvement.
This full-time opportunity requires the ability to travel up to 25% for company programs, team events, and customer meetings. The base salary range is $113,400 to $150,100, supplemented by additional components such as a commission plan or bonus program, stock options, and comprehensive employee benefits.
Responsibilities
- Manage, coach, and develop a team of seven to eight Customer Success Managers supporting Upmarket accounts
- Drive Gross Revenue Retention, product adoption, and customer value realization across a portfolio of approximately $15M to $20M in ARR
- Oversee portfolio forecasting processes, risk management practices, renewal inspections, and customer health reviews
- Collaborate with Sales leadership to align on customer health, strategic account planning, and growth opportunities
- Partner cross-functionally with Sales, Product, Support, Professional Services, Marketing, and Revenue Operations to deliver a strong customer experience
Requirements
- Minimum of 5 years of people leadership experience managing customer-facing teams in a SaaS environment
- Minimum of 8 years of professional experience in Customer Success, Account Management, Consulting, Professional Services, or related customer-facing roles
- Demonstrated background in leading teams responsible for customer retention, adoption, and outcomes
- Strong understanding of SaaS business models, customer health metrics, churn, GRR, and forecasting
- Ability to travel up to 25% of the time
Qualifications
- Experience managing Customer Success teams focused on enterprise or upmarket SaaS clients
- Prior work overseeing portfolios ranging from $15M to $20M in ARR
- Background within B2B SaaS industries such as MarTech, AdTech, SalesTech, or Revenue Technology
- Familiarity with software tools like Salesforce, Gainsight, Gong, and Clari
- Experience helping scale Customer Success operating models and organizations
Core Skills
Benefits
- Health insurance coverage
- Life and disability insurance
- 401K employer matching program
- Paid time off and paid holidays
- Quarterly self-care and wellness days
- Paid parental leave
- Stock options
Frequently Asked Questions
What is the salary range for the Manager, Customer Success - Upmarket role?
The base salary range is $113,400 to $150,100, with actual pay varying based on factors like experience and location. Additional compensation may include a bonus program or commission plan, plus stock options.
What are the travel requirements for this job?
The posting states that the role requires the ability to travel up to 25% for company programs, team events, and customer meetings.
What is the employment type?
This is a full-time position.
What experience is required to apply?
Applicants must have at least 8 years of experience in Customer Success, Account Management, Professional Services, Consulting, or other customer-facing roles, along with 5 or more years of people leadership experience within a SaaS organization.
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