Remote opportunity at
PorkbunLive Technical Support Representative — Full-Time — $45,000 - $55,000/year + Benefits (Sat-Sun required) (Location: Remote, U.S.-based)
Porkbun, a fully remote domain name registrar headquartered in Oregon, is seeking multiple U.S.-based full-time Live Technical Support Representatives. This role centers on answering phone calls…
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About This Role
Porkbun, a fully remote domain name registrar headquartered in Oregon, is seeking multiple U.S.-based full-time Live Technical Support Representatives. This role centers on answering phone calls and handling chats as a primary priority, while also assisting customers via email. The successful candidate will help users navigate common issues such as connecting domains to platforms like Shopify, initiating domain transfers, purchasing WordPress hosting, resolving payment failures, and troubleshooting website or email…
Job Description
Porkbun, a fully remote domain name registrar headquartered in Oregon, is seeking multiple U.S.-based full-time Live Technical Support Representatives. This role centers on answering phone calls and handling chats as a primary priority, while also assisting customers via email. The successful candidate will help users navigate common issues such as connecting domains to platforms like Shopify, initiating domain transfers, purchasing WordPress hosting, resolving payment failures, and troubleshooting website or email configurations. The position requires working on both Saturday and Sunday as part of standard shifts, which run either Saturday through Wednesday or Thursday through Monday from 9 AM to 5 PM Pacific Time. All eight-hour shifts include a total of one hour of paid breaks.
This opportunity suits resourceful problem solvers who genuinely enjoy helping customers and delivering personalized support. Candidates should be comfortable managing live communications across phone, chat, and email, even when interacting with stressed individuals. The hiring process involves a three-round interview format overseen by the direct manager and concluding with the CEO, alongside reference checks.
Responsibilities
- Answer phone calls and chats as the primary daily priority
- Assist customers with email support inquiries
- Diagnose and resolve technical issues related to domains, hosting, DNS, website functionality, and payment processing
- Guide users through connecting domains to external platforms and hosted email services
Requirements
- Reside in the USA and maintain eligibility for employment
- Possess professional or personal experience with domains, hosting, or DNS, or alternatively strong background experience in live technical support
- Have at least two years of technical support experience in either an internal help desk or a customer-facing role
- Maintain a steady internet connection and a quiet room to work out of
- Work both Saturday and Sunday
- Be available for standard shifts from 9 AM to 5 PM Pacific Time on either a Saturday-through-Wednesday or Thursday-through-Monday schedule
Qualifications
- Posselp experience in live support spanning multiple communication modes such as email, chat, and phone
- Bring professional experience working within a domain registrar or hosting company
Core Skills
Benefits
- Starting annual salary ranging from $45,000 to $55,000
- Included benefits package
- A total of one hour of paid breaks included in all eight-hour shifts
Frequently Asked Questions
What is the salary and benefits structure for this role?
The starting pay ranges from $45,000 to $55,000 per year, plus benefits. Applicants with years of professional experience specifically in a hosting company or domain registrar may qualify for the higher end of that salary range.
Is this position remote?
Yes, Porkbun operates as a fully remote company, and this position is U.S.-based requiring applicants to reside in the United States, maintain employment eligibility, and have a steady internet connection with a quiet workspace.
What are the working hours and shift requirements?
Weekend work on both Saturday and Sunday is required. Available standard shifts run from 9 AM to 5 PM Pacific Time, covering either Saturday through Wednesday or Thursday through Monday.
How do I apply for this position?
Applicants must email their resume and cover letter as two separate PDF documents to careers+support@porkbun.com with the subject line Technical Support Representative. The email body must begin by copying, pasting, and answering specific qualifying questions regarding U.S. work eligibility, support experience, and weekend availability.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.