Remote opportunity at
MixmaxBilling Support Analyst - Philippines
Mixmax creates a software platform designed to help revenue teams automate tasks, access real-time insights, and integrate with existing communication tools. The company operates remotely with…
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About This Role
Mixmax creates a software platform designed to help revenue teams automate tasks, access real-time insights, and integrate with existing communication tools. The company operates remotely with a globally distributed team. The organization is currently seeking a Billing Support Analyst based in the Philippines to handle customer accounts, billing operations, and technical troubleshooting. This full-time remote position functions as a blend of customer support, billing administration, and investigative problem-solving. Reporting directly…
Job Description
Mixmax creates a software platform designed to help revenue teams automate tasks, access real-time insights, and integrate with existing communication tools. The company operates remotely with a globally distributed team.
The organization is currently seeking a Billing Support Analyst based in the Philippines to handle customer accounts, billing operations, and technical troubleshooting. This full-time remote position functions as a blend of customer support, billing administration, and investigative problem-solving. Reporting directly to the Billing Team Lead, the selected candidate will interact regularly with departments such as Customer Support, Customer Success, Sales, and Engineering across multiple international time zones.
Initial responsibilities for the first three months include managing a share of the billing ticket queue, executing invoice follow-ups, troubleshooting technical seating and workspace errors, and utilizing AI tools for ticket summarization under careful human verification. Over a six-month period, duties expand to handle complex disputes, perform recurring financial reconciliations, create internal process documentation, and contribute to workflow automations. This role suits individuals with strong numerical aptitude, meticulous attention to detail, and a foundational understanding of both technical support and payment operations.
Responsibilities
- Manage customer billing inquiries, explaining charges, proration, and subscription changes clearly
- Diagnose and resolve technical issues underlying billing tickets, such as incorrect plan status or seat assignments
- Prepare, correct, and issue invoices while processing refunds, credits, and cancellations
- Conduct recurring reconciliations between Stripe, Salesforce, and internal product data
- Handle past-due invoice collections and follow up on failed payments
- Create and maintain help-center articles, billing macros, and internal process documentation
Requirements
- At least three years of combined experience in technical customer support and billing support, including invoicing, payments, refunds, and collections
- Hands-on background working at a technology or SaaS company
- Practical experience using Stripe or accounting and billing software
- Strong numerical skills with the ability to handle proration, percentages, discounts, and reconciliations
- Working knowledge of AI tools along with an understanding of output verification and data privacy
- Fluent written and spoken English proficiency
- Based in the Philippines with a reliable home office setup and availability overlapping North American business hours
Qualifications
- Experience using Intercom, Zendesk, or similar support platforms
- Background in accounting, finance, or bookkeeping
- Experience with subscription or usage-based billing models
- Familiarity with advanced spreadsheet functions such as lookups and pivots, or light SQL
Core Skills
Benefits
- Remote-first work environment with async-friendly workflows
- Competitive compensation package
- Flexible time off
Frequently Asked Questions
Where is this position located?
This is a remote position based in the Philippines, requiring a schedule that overlaps with North American business hours.
What is the employment type?
The posting indicates a full-time employment type within a remote-first organization.
What experience is required for this role?
Candidates must have at least three years of combined experience in technical customer support and billing support at a technology or SaaS company, alongside hands-on experience with Stripe or billing software.
What salary does Mixmax offer for this role?
The source posting does not specify the salary for this position, noting only that compensation is competitive.
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